Lucia Rose mwaka
Brookfield,Australia
Summary
I am a highly motivated and dedicated high school student with a strong work ethic, a proactive mindset, and a passion for both personal and professional growth. My experience in customer service and team environments has provided me with valuable skills in communication, problem-solving, and adaptability, all of which allow me to excel in fast-paced and customer-focused roles. Through my previous jobs, i have gained hands-on experience in providing excellent customer service, managing multiple tasks simultaneously, and maintaining a positive attitude even in high-pressure situations. i have developed the ability to work efficiently in fast-paced environments, collaborate effectively with diverse teams, and adapt to changing circumstances with professionalism. These experiences have strengthened my ability to handle responsibilities with confidence, resolve customer concerns promptly, and contribute positively to workplace operations. i take pride in my strong attention to detail, reliability, and ability to remain composed under pressure. Whether assisting customers, operating registers, handling transactions, or ensuring a clean and welcoming environment, i am committed to delivering high-quality service and upholding company standards. i am also a quick learner who welcomes constructive feedback and continuously seeks opportunities to enhance my skills. as a proactive and enthusiastic team player, i am eager to take on new challenges and make meaningful contributions to any organization i join. i am confident that my strong work ethic, customer service expertise, and dedication to professionalism make me a valuable addition to any team. i am excited for the opportunity to bring my skills, enthusiasm, and commitment to excellence to my next role. Developed key transferrable skills in team-oriented environment, focused on effective communication and collaboration. Demonstrated ability to adapt and contribute to various tasks and projects. Looking to leverage these skills in new field to drive meaningful results.
Overview
3
3
years of professional experience
Work History
Staff Member
Mix jump and play
08.2023 - 09.2025
- Provided excellent customer service, assisting guests with bookings, queries, and general inquiries.
- Monitored play areas to ensure safety regulations were followed and assisted children when needed.
- Handled cash and electronic transactions, ensuring accuracy in payments and refunds.
- Worked as part of a team to maintain a fun, engaging, and organized environment.
- Assisted with event coordination, including birthday parties and group bookings.
- Maintained cleanliness and sanitation of play areas and equipment for guest safety.
- Supervised daily operations to ensure smooth functioning of play areas and equipment maintenance.
- Managed customer inquiries and resolved issues promptly, ensuring high satisfaction levels.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Crew Member
Mcdonalds
02.2023 - 02.2025
- Assisted with customer service, taking orders, and ensuring a clean and efficient work environment.
- Collaborated with team members to deliver high-quality service during peak hours.
- Handled cash transactions and provided accurate change to customers.
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Maintained cleanliness and organization of work areas, adhering to health and safety regulations.
Education
High School Diploma -
St Francis Catholic College
Melton, VIC10.2025
St Cathines of Sienna
Melton, VIC01.2020
St Dominic's Primary School
Broadmeadows, VIC01.2015
Skills
- Provided exceptional customer service by assisting guests with inquiries, taking accurate orders, and ensuring a positive dining or shopping experience
- Efficiently managed high-volume customer interactions during peak hours, maintaining professionalism and composure under pressure
- Collaborated with team members to streamline operations, improve service speed, and uphold company standards for quality and efficiency
- Handled cash transactions with precision, processed electronic payments, and ensured accurate change handling while maintaining a high level of attention to detail
- Maintained a clean, organized, and hygienic workspace, adhering to health and safety regulations to ensure a safe environment for both customers and staff
- Demonstrated strong problem-solving skills by addressing customer concerns promptly and finding effective solutions to enhance overall satisfaction
- Adapted quickly to new tasks and responsibilities, showcasing a strong ability to learn and implement company procedures efficiently
- Contributed to a positive team culture by communicating effectively, supporting colleagues, and fostering a collaborative work environment
CERTIFICATES AND AWARDS
community impact award (2024) awarded for exceptional leadership in volunteer initiatives, significantly contributing to the betterment of the community. recognized for organizing and participating in impactful projects, fostering collaboration, and driving positive social change. this achievement highlights leadership, empathy, and a strong commitment to making a meaningful difference through service., excellence in sports leadership (st. francis senior girls' soccer team, 2024) recognized for outstanding performance, leadership, and sportsmanship as a key player in the senior girls' soccer team. awarded for demonstrating exceptional teamwork, resilience, and the ability to inspire and motivate teammates in a competitive environment. this achievement reflects strong discipline, perseverance, and the ability to excel under pressure., senior student leadership award (2024) honored for demonstrating exceptional leadership, strategic thinking, and a commitment to fostering a positive and inclusive school environment. recognized for successfully leading initiatives that promote student engagement, advocacy, and collaboration, as well as effectively representing student interests within the school community., academic excellence award (2024) awarded for consistently achieving high academic performance across multiple disciplines, demonstrating strong critical thinking, time management, and dedication to learning. recognized for balancing academic success with leadership responsibilities, showcasing a strong work ethic and a commitment to excellence., outstanding contribution to student leadership & advocacy (2024) acknowledged for exceptional service in student governance, actively engaging in policy discussions, advocating for student needs, and driving meaningful school-wide initiatives. this award reflects strong public speaking, negotiation, and problem-solving skills, along with the ability to implement impactful changes within the school community., distinguished service & volunteerism award (2024) recognized for outstanding commitment to community service, dedicating significant time and effort to charitable projects, mentorship programs, and initiatives aimed at improving the lives of others. awarded for demonstrating initiative, reliability, and a deep passion for making a lasting social impact.
AVAILABILITY
- Monday to friday: (available from 5:00 pm – 9:00 pm)
- Saturday & sunday: fully available between 10:00 am – 9:00 pm
- School holidays & public holidays: open to additional hours and extended shifts
Timeline
Staff Member
Mix jump and play
08.2023 - 09.2025
Crew Member
Mcdonalds
02.2023 - 02.2025
High School Diploma -
St Francis Catholic College
St Cathines of Sienna
St Dominic's Primary School