- Enjoy participating in group gym training for overall physical and mental well-being
- Enjoy hobbies that combine physical activity with outdoor exploration
- Participating in fundraising events to support local charities, schools, or community projects
- Participating in cultural exchange programs and homestays
LUCY M WATSON
South Toowoomba
Summary
My personal vision is dedication toward creation of a safe and accessible Queensland for all. With a commitment to public service excellence, I bring extensive experience in operational leadership and support within high-pressure environments, driven by Just Culture principles.
Recently qualified in a Diploma in Leadership & Management, I maintain a continuous learning mindset. Passionate and solution-focused, I drive results through premium service delivery.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Public Trust Officer, AO3
QUEENSLAND PUBLIC TRUSTEE
05.2024 - Current
- Officer of Financial Management, Customer Experience and Delivery
- Ongoing experience across premium service principles, delivering quality and meaningful interactions with internal and external stakeholders
- Preparing correspondence including briefing reports and complex decision submissions for senior leadership approval, towards QCAT and executive sign-off
- Active engagement in stakeholder and team / intradepartmental meetings, weekly scheduling, and administrative support to the office and senior leadership
- Working within critical timeframes to produce quality outputs, while balancing daily tasks in a flexible and dynamic order of schedule, including as directed
- Dedicated to mentor and support new team members with systems access, process review, positive feedback and open communication to enhance our overall team performance outcomes
- Seeking guidance, feedback and input to processes regularly to ensure I remain a productive and efficient team member with quality outputs while mitigating risk
- Highly accountable and receptive to direction to ensure continuous growth and development, especially in capability and structured decision-making framework
- Positive contributor to workplace culture, interacting with an established team and processes to effect outcomes prioritising well-being and improving balance
NDIS Client Support Worker
MABLE TECHNOLOGIES
06.2023 - 05.2024
- Offering comprehensive support to independent living clients while pursuing full-time Diploma studies, including housekeeping, transportation, and social connections. Maintaining multiple clearance licenses for safety compliance.
- Actively engaged in continuous professional development and training, in line with evolving sector requirements.
- Developing and implementing individualised support plans for clients, emphasising effective communication and thorough documentation of safety incidents to uphold standards and mitigate risks.
Cabin Supervisor short haul; Cabin Crew long haul; Brand Ambassador Service Excellence, CEO Award Finalist
VIRGIN AUSTRALIA
06.2012 - 04.2022
- Managed the safety and well-being of up to 192 passengers and crew per short-haul flight, operating within a team of 21 members during long-haul flights, ensuring adherence to legislative standards at all times.
- Collaborated with multiple internal and external departments concurrently, particularly during critical crew or passenger medical and safety emergencies, demonstrating strong communication and coordination skills in high-pressure situations. Responsible for training and signing off crew as cleared to fly when new or returning to work.
- Facilitated daily preflight safety briefings across multiple crew changes on a 24/7 365 rotating roster, emphasising HSE&T priorities and fostering a culture of safety and compliance.
- Upheld our Just Culture compliance framework through proactive risk/hazard identification, safety reporting, and continuous learning initiatives, contributing to a safe and accountable work environment.
- Leveraged placements in HR and Cabin Crew Scheduling to gain insights into business requirements and strategic focus, integrating departmental considerations into operational planning and decision-making processes.
- Executed diverse general duties in alignment with standard operating procedures, ensuring prompt, efficient, and precise responses to safety-related concerns and operational challenges.
- Maintained meticulous records of flight activities, crew performance evaluations, and incident reports, adhering to regulatory compliance standards and facilitating internal auditing processes to uphold internal and external integrity.
Cabin Crew – Secondment
ETIHAD AIRWAYS, ABU DHABI
01.2017 - 06.2017
- Selected as one of 25 representatives from over 700 applicants to live and work in the UAE for a premium airline.
- Focused on ensuring medical fitness, exceeding the required training competency in safety and emergency response, and fast-tracking cultural awareness and diversity learning.
- Engaged in onboard roles with a strong emphasis on stakeholder process resolution, safety and compliance.
Customer Service Officer
CREDIT UNION AUSTRALIA
12.2009 - 06.2012
- Advised clients on financial services and investment products across home and personal lending; insurance; superannuation and general product advice within tightly legislated and audited frameworks
- Counter staff interacting with customers face to face and over the phone; alongside running weekly meetings and setting stretch targets for team achievement outcomes
- Selected as CUA’s 2012 representative at the CUFA LEADERSHIP charity challenge, comprised of raising funds to take to provide financial services education in remote Fijian communities, via open-sea kayaking between villages
Education
Diploma - Leadership and Management
TAFE QLD VIRTUAL BUSINESS COLLEGE
05.2024
Higher School Certificate - undefined
SMITHS HILL HIGH SCHOOL
01.2004
Italian - Fluent | French - Written
Language Proficiency
Skills
- Leadership qualities
- Effective communication
- Discretion and confidentiality
- Regulatory compliance awareness
- Internal controls
- Financial management
- Performance analysis
Certification
- NDIS Worker screening clearance issued June 2023
- Working with Children (QLD) issued June 2023
- Current St John's First Aid & CPR April 2025
- Current, Manual C class open Driver Licence
Interests
Timeline
Public Trust Officer, AO3
QUEENSLAND PUBLIC TRUSTEE
05.2024 - Current
NDIS Client Support Worker
MABLE TECHNOLOGIES
06.2023 - 05.2024
Cabin Crew – Secondment
ETIHAD AIRWAYS, ABU DHABI
01.2017 - 06.2017
Cabin Supervisor short haul; Cabin Crew long haul; Brand Ambassador Service Excellence, CEO Award Finalist
VIRGIN AUSTRALIA
06.2012 - 04.2022
Customer Service Officer
CREDIT UNION AUSTRALIA
12.2009 - 06.2012
Higher School Certificate - undefined
SMITHS HILL HIGH SCHOOL
Diploma - Leadership and Management
TAFE QLD VIRTUAL BUSINESS COLLEGE
Italian - Fluent | French - Written
Language Proficiency
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