Lucy Neaves-Jackson
Ulladulla,NSW
Summary
I am a motivated and organised member of staff who can work independently when required but contribute to a team workspace. I am a dependable employee that understands the consequences for a business when you are not a team player and take my role seriously and always arrive to work on time with a positive attitude. I am willing to take on added responsibilities to meet team goals. I have experience delivering customer service and administrative duties, including clerical support and public interaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cafe Worker
Heritage Bakery
05.2024 - Current
- Produced food and drink products adhering to company quality and quantity standards.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Maintained clean and attractive product displays to entice customer purchases.
- Trained new cafe workers in sales, customer service, and safety.
- Tracked food production levels, meal counts, and supply costs.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Receptionist
Seachange Parks Milton
11.2021 - 07.2024
- Experience with RMS booking
- Assists customers with reservations and enquires
- Handling cash transactions and online bookings and EFT payments
- End of day banking
- Welcome guests and check them in
- Answer phones
- Correspond with clients through email, telephone, and postal mail.
- Filing contracts, leases and payment receipts
- Handle assignments independently with good judgement and critical thinking skills.
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Liaise with trades people about repairs and maintenance
- Open and close of office
- General cleaning of office
Food Preparation Worker
Heritage Bakery
03.2020 - 12.2021
- Food preparation
- Cleaning duties
- Product display
- Customer service
- Customer till transactions
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Followed food safety practices and sanitation guidelines.
- Packaged and stored food products following proper handling and preservation methods.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
High School Diploma -
Ulladulla High School
Ulladulla, NSW09-2024
Skills
- Telephone Skills
- Confirming Transactions
- Reception Desk Management
- Greet Visitors
- Teamwork and collaboration
- Punctual and reliable
- Sales and marketing
- Customer service
- Issue resolution
- Attention to detail
- Hospitality and accommodation
- Workplace safety
Certification
- Food Handler Certification - State or Local Health Departments.
Timeline
Cafe Worker
Heritage Bakery
05.2024 - Current
Receptionist
Seachange Parks Milton
11.2021 - 07.2024
Food Preparation Worker
Heritage Bakery
03.2020 - 12.2021
- Food Handler Certification - State or Local Health Departments.
High School Diploma -
Ulladulla High School
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