Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lucy O'Donoghue

Wagga Wagga,NSW

Summary

Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Communicates with credibility and confidence, exhibiting motivation to maintain customer satisfaction and contribute to corporate success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Banking Advisor

NAB
08.2023 - Current
  • Coordinated with various divisions and departments in servicing of routine banking transactions.
  • Extended and sustained relationships with customers to maintain and grow business.
  • Contacted prospective clients to generate new loans, deposits and business to achieve company production goals.
  • Followed-up on loan exceptions to achieve timely clearings.

Customer Advisor

NAB
08.2021 - 08.2023
  • Maintained thorough and detailed documentation of customer interactions and outcomes.
  • Performed extensive research on all inquiries and concerns to achieve complete client satisfaction.
  • Developed recommendations for changes in policy and offerings by analyzing consumer research.
  • Engaged with customers and worked to resolve product and service issues.
  • Researched problems with benefits, accounts and services with speed and accuracy.
  • Consulted with customers to discuss concerns and offer detailed information.
  • Used different knowledge banks to research customer problems and develop accurate responses.
  • Represented perspective and interests of client's customers in morning meetings.

Bar Attendant

Union Club Hotel
11.2018 - 08.2021
  • Resolved issues with guest orders.
  • Collaborated with servers, hostess to deliver seamless guest experience.
  • Poured drinks using standard pour according to specifications.
  • Cleaned up spills and brought replacement items to tables.
  • Complied with local and state liquor and food handling laws and regulations.
  • De-escalated conflicts between intoxicated guests with tact and diplomacy.
  • Delivered high-quality beverages in fast-paced, customer-centred setting.

Beauty Therapist

Helenas Beauty Salon
12.2018 - 02.2020
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Scheduled appointments for customers using internal software system.
  • Recommended merchandise based on expert product knowledge and client preferences.
  • Greeted customers and handled payment processes before and after treatments.

Pharmacy Assistant

SouthCity Pharmacy
02.2015 - 10.2018
  • Maintained pharmacy counter and related areas in clean, neat and organized fashion.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
  • Opened incoming supplies and stocked in correct locations.

Education

Diploma of Beauty -

TAFE Riverina
Wagga Wagga, NSW
12.2018

High School Diploma -

Mater Dei Catholic College
Wagga Wagga, NSW
11.2016

Skills

  • Customer Account Management
  • Organizational Systems
  • Data Entry and Maintenance
  • Responding to Difficult Customers
  • Call Documentation
  • Understanding Customer Needs
  • Customer Service
  • Building Customer Trust and Loyalty

Certification

  • Certified Banking Advisor, NAB, DCA accredited.

Timeline

Banking Advisor

NAB
08.2023 - Current

Customer Advisor

NAB
08.2021 - 08.2023

Beauty Therapist

Helenas Beauty Salon
12.2018 - 02.2020

Bar Attendant

Union Club Hotel
11.2018 - 08.2021

Pharmacy Assistant

SouthCity Pharmacy
02.2015 - 10.2018

Diploma of Beauty -

TAFE Riverina

High School Diploma -

Mater Dei Catholic College

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Lucy O'Donoghue