Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Lucy Okeny

Inala,QLD

Summary

Highly motivated and skilled disability and community support worker who graciously handles and resolves challenging client issues. Driven to consistently deliver exceptional client support.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Residential Youth Worker

All Care Australia
Brisbane
  • Maintained a calm, positive and encouraging approach with all kids.
  • Provided key emotional support to special needs youth.
  • Managed activities that promoted growth in mental, emotional and educational areas.
  • Provided emotional support while with residents to develop long term plans and goals.

Disability Support Worker

Edmen Group
Brisbane, QLD


  • Prepared nutritious meals to meet individual dietary needs.
  • Maintained tidy, clean and hazard-free home environments.
  • Provided a high level of physical support by lifting, adjusting and moving clients.
  • Adhered to all company requirements for patient interactions and care standards.
  • community access

Disability Support Worker

ADIRS ( Aged, Disability, injury and rehabilitation services
Brisbane , QLD
01.2017 - Current
  • Maintained tidy, clean and hazard-free home environments.
  • Provided emotional support while with residents to develop long term plans and goals.
  • Set goals with clients related to employment and financial planning and worked with them to track progress.

Personal Care Assistant

McArthur
brisbane, QLD
02.2018 - 07.2018
  • Cleaned residences and care areas to ensure comfort and safety of each client.
  • Built and maintained rapport with clients and family members to facilitate a trusting caregiver relationship.
  • Recorded status and duties completed in logbooks for management.
  • Planned activities to encourage movement, when permitted.
  • Maintained strong connections within the caregiver community to gain continuous knowledge.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Monitored fluid intake and output levels.
  • Assisted residents with bathing, dressing, feeding, lifting and transferring.
  • Delivered in-home care to disabled children and adults.
  • Engaged patients with games, crafts, cooking, music, reading and other activities.
  • Assisted patients with bathing, dressing, hygiene and grooming.

Waitress

Italian and Carribean Restaurant
Underwood, QLD
04.2014 - 06.2018
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Worked closely with the chef to provide tasty options for guests with food allergies or intolerances.
  • Bussed and reset tables and kept dining room and work areas clean.
  • Pleasantly greeted guests and offered to take drink orders while they familiarized themselves with the menu.
  • Cleared dirty dishes, refilled beverage glasses, cleaned tables and brought baskets of bread.
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
  • Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate drink orders.
  • Delivered quality service by providing a warm and welcoming environment.
  • Observed tables to promptly respond to requests and refill beverages.

Community Support Worker

Fve Good Friends
Toowong , QLD
03.2016 - 04.2018
  • Set goals with clients related to employment and financial planning and worked with them to track progress.
  • Updated daily logs with care actions, patient behaviours and incidents.lans and goals.
  • community access, transportation 
  • Maintained tidy, clean and hazard-free home environments.
  • Updated daily logs with care actions, patient behaviors and incidents.
  • Adhered to all company requirements for patient interactions and care standards.
  • Prepared nutritious meals to meet individual dietary needs.

Team Member

Nandos
Browns Plains, QLD
02.2013 - 02.2014
  • Learned all required tasks quickly to maximize performance.
  • Pursued learning opportunities to advance knowledge as a senior team member.
  • Contributed to team success by completing jobs quickly and accurately.
  • Resolved issues in a timely manner to maintain productivity goals.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • cooked, cleaned
  • phone answering
  • taking orders from client

Education

High School Diploma - undefined

Woodridge State High School
Woodridge, QLD
2014

Bachelor of Science - Bachelor of Human Services

Griffith University, Logan Campus
Meadowbrook, QLD
2019

Certificate 3 in disability and aged care

Strategix College Loganholme
Loganholme, QLD
2017

Skills

  • Conflict resolution
  • Microsoft Office
  • Reliable
  • Strategic thinker
  • Team player
  • Organized
  • Goal-oriented
  • Event planning
  • Daily living assistance
  • Medication organization
  • Documentation skills

Certification

  • Driving License 
  • Blue Card
  • First Aid Certificate/CPR
  • Police Check 
  • RACQ Car insurance 
  • certificate 3 in disability and Aged Care 

Additional Information



Shirly Kient

Coordinator 

ADIRS

ph: 0428531929



Steven Somario

Supervisor 

Five good friends 

community support work 

ph: 0428531929

Timeline

Personal Care Assistant

McArthur
02.2018 - 07.2018

Disability Support Worker

ADIRS ( Aged, Disability, injury and rehabilitation services
01.2017 - Current

Community Support Worker

Fve Good Friends
03.2016 - 04.2018

Waitress

Italian and Carribean Restaurant
04.2014 - 06.2018

Team Member

Nandos
02.2013 - 02.2014

Residential Youth Worker

All Care Australia

Disability Support Worker

Edmen Group

High School Diploma - undefined

Woodridge State High School

Bachelor of Science - Bachelor of Human Services

Griffith University, Logan Campus

Certificate 3 in disability and aged care

Strategix College Loganholme

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Lucy Okeny