Lucy O’Leary
Murrumba Downs
Summary
A reliable and dedicated employee actively seeking a part-time junior position to further develop skills while contributing to company goals. Strong focus on communication and customer service to enhance customer satisfaction through exceptional interpersonal abilities. Advanced communication skills gained through previous work experiences, adept at managing multiple priorities on a daily basis. Drive, motivation, and reliability make a successful candidate committed to using a creative approach in problem-solving. Willing to take on additional responsibilities to meet and exceed expectations. Eager to find a business that can offer more hours, including evening shifts, weekend shifts, and shifts during school holidays.
Overview
4
4
years of professional experience
Work History
Front of House Staff Member
Betty's Burgers & Concrete
08.2024 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Utilized POS system to receive and process food and beverage orders.
Customer Service Representative
Domino’s
07.2022 - 12.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Updated customer accounts and records to increase the chance of customers returning and allowing their next order to run quicker and more swiftly
- Handled cash register operations by applying coupons, giving customer totals and processing cash and credit card payments
- Always greeted customers in a welcoming and friendly manner
- Sauced pizzas and topped them with the right ingredients based on orders utilising company recipe-directed amounts and distribution methods
- Operated the oven to ensure the pizzas were good product quality, cut the pizzas and added any sauce swirl or other post-bake toppings
- Coached new workers on store policies, pizza making, and dough preparation
- Washed dishes in the dishes area, including lids, containers, cups, knives and more
- Prepared sides before and after coming out of the oven
- Emptied trashcans and transported waste to collection areas
- Operated industrial washing machines and dishwashers to clean linens and dish ware
- Mopped and sanitised floors each night
- Recorded stock takes and food count during closing shifts and entered it into the computer
- Cleaned the dough mixer and dough sheeting machine before, during and after a dough shift
- Practiced heavy lifting daily with the correct form and safety
- Oiled lots of various different sized pans to prepare for a dough shift
- Prepared dough batches by using the correct ingredients and measurements
- Ensured that hygiene practices were in place by washing hands regularly and wearing gloves when needed
Waitress & Cook
Snackleberry Gourmet Takeaway
02.2022 - 05.2022
- Quickly and clearly communicated orders to kitchen staff, directing attention to special requests or dietary restrictions
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation
- Labelled and stored food in refrigerator, cooler or freezer to maximise freshness and support food safety
- Made beverages such as smoothies, milkshakes, and iced coffees
- Worked on front salads, salad cups for burgers and bread rolls or Turkish bread to save time for the chefs
- Folded napkins and prepared silverware set to provide adequate supply for host station
- Washed dishes daily and cleaned and sanitised the kitchen as well as the front of house area
- Stayed up to date on menu changes to help customers make food choices
- Effectively used the till for customers paying with cash and operated the EFTPOS machine with ease
- Packed Uber Orders, Menulog, Deliveroo, Facebook order and phone orders for delivery
- Folded take-away containers and boxes including pizza boxes, as well as keeping them in stock
- Wiped down and completely sanitised tables and seats, whilst removing any dirty dishes from the table and restocking, straws, napkins, and silverware at the table
- Worked effectively with all kitchen personnel, to promote a happy working environment
- Seasoned and cooked food according to recipes or personal judgment and experience
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot
- Changed and sanitised cutting boards, benches, and surfaces between tasks to avoid cross-contamination
- Utilised and cooked fried foods the fryers, prepared burgers quickly, and make pizzas and pastas
- Made burger patties, rolled them, and then flattened them and wrapped them
- Vacuum sealed different foods to increase how long the food will last
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Swept the floor at the end of each shift
Casual Junior Team Member
Celtic Cuts Barber
05.2021 - 01.2022
- Counted and documented opening and closing cash amounts from the till daily
- Performed weekly inventory counts and ordered all new supplies
- Restocked shelves with products, purchased new inventory and controlled loss
- Managed customer service by responding to requests and concerns promptly with a knowledgeable and professional approach
- Sold and promoted in-store products and beverages, increasing barber revenue
- Sanitised workstations, bathrooms, and equipment to reduce risk of infection
- Cleaned and maintained waiting areas, front desk, and swept floors regularly
- Responded to customer inquiries by phone, email and in person
- Effectively operated EFTPOS machines and debit transactions and handled cash and the cash register
Education
Grade 12 -
Murrumba State Secondary College
Brisbane, QLDSkills
- Strong leader
- Accurate money handling & till counting
- Product knowledge
- Cleaning & sanitation
- Advanced communication skills
- Flexible & adaptable
- Cultural awareness
- Multitasking abilities
- Sales & upselling
- Processing refunds & transactions
- Microsoft Excel
Timeline
Front of House Staff Member
Betty's Burgers & Concrete
08.2024 - Current
Customer Service Representative
Domino’s
07.2022 - 12.2023
Waitress & Cook
Snackleberry Gourmet Takeaway
02.2022 - 05.2022
Casual Junior Team Member
Celtic Cuts Barber
05.2021 - 01.2022
Grade 12 -
Murrumba State Secondary College
Similar Profiles
Georgie MillerGeorgie Miller
Casual Front of House Team Member at Betty's Burgers & ConcreteCasual Front of House Team Member at Betty's Burgers & Concrete
Nicole Van WykNicole Van Wyk
Back of House Team Member at Betty's Burgers & ConcreteBack of House Team Member at Betty's Burgers & Concrete
Zara HillZara Hill
Front of House Employee at Betty's Burgers & ConcreteFront of House Employee at Betty's Burgers & Concrete
LEAH PENN-KUPOLUYILEAH PENN-KUPOLUYI
Front of House Staff Member at Betty's Burgers & ConcreteFront of House Staff Member at Betty's Burgers & Concrete
Zoe KerleZoe Kerle
Business Administration Trainee at Designer LifeBusiness Administration Trainee at Designer Life