Lucy Orr
Joondalup,WA
Summary
Proactive and goal-oriented individual with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager in Training
Dominos's Pizza
Spearwood WA
04.2024 - 09.2024
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
- Assisted in the recruitment, hiring, and onboarding of new employees to build a strong, cohesive team prepared to excel at store objectives.
- Enhanced staff productivity by providing thorough training, clear expectations, and consistent performance feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Shift Manager
Domino's Pizza
Carramar WA
09.2022 - 04.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Crew Coach
McDonald's
Banksia Grove WA
10.2019 - 11.2022
- Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
- Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.
- Fostered a positive work environment, enhancing crew morale and job satisfaction.
- Recognized high-performing crew members regularly, encouraging continued excellence and dedication to their roles.
- Served as an approachable resource for crew members seeking guidance or assistance with job-related challenges.
- Monitored adherence to safety protocols, minimizing workplace accidents and ensuring compliance with industry regulations.
- Developed crew members'' skills through tailored training sessions, leading to improved job competency.
- Collaborated with management to create targeted development plans for individual crew members, resulting in enhanced overall team performance.
- Fostered strong sense of responsibility and discipline within team, leading by example and setting high standards.
Education
Belridge Senior High School
Beldon, WA 02.2017 - 05.2021
Skills
- Operational Efficiency
- Brand Awareness
- Team building
- Adaptability and Flexibility
- Effective Communication
- Organizational Skills
- Attention to Detail
- Time Management
- Quality Assurance
Timeline
Store Manager in Training
Dominos's Pizza
04.2024 - 09.2024
Shift Manager
Domino's Pizza
09.2022 - 04.2024
Crew Coach
McDonald's
10.2019 - 11.2022
Belridge Senior High School
02.2017 - 05.2021