Lucy O'Shaughnessy
Goolwa,SA
Summary
Compassionate support worker with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Disability Support Worker
Community Living Options
11.2014 - Current
- Achieve positive outcomes for Clients
- Tailor individual needs and goals to Clients
- Administer programs to Clients including all office administration
- Support Clients to develop independent living skills.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Kept accurate records for client files and handled related paperwork.
- Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
- Developed partnerships with community organizations to expand services and referrals.
- Assessed risk factors of patients and made referrals for further services.
- Completed psychosocial evaluations and needs assessments.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Adhered to company requirements for patient interactions and care standards.
Acting Client Service Coordinator
Community Living Options
03.2018 - 06.2018
- Development and Implementation of Clients plans
- Ensure all staff follows policies and procedures
- Ensure good written documentation and reports
- Ensure client participation in all aspects of their lives
- Actively promote empowerment, choice and control to clients.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Dual Diploma of Community Services And Counselling
Southwestern Sydney Institute
09.2017
Skills
- Effective written and verbal communication
- Identify and solve problems of limited complexity
- Work as a team member and abide by Codes of Practice
- Good administration skills
- Knowledge of Work, Health and Safety
- Kind and Compassionate towards participants and families
- Daily living assistance
- Creative Thinking
- Team Leadership
- Positive Reinforcement
- Flexible Schedule
- Documentation And Reporting
References
Jodie-Anne Boundy, Community Living Options-Client Service Coordinator, 0439774456
Timeline
Acting Client Service Coordinator
Community Living Options
03.2018 - 06.2018
Disability Support Worker
Community Living Options
11.2014 - Current
Dual Diploma of Community Services And Counselling
Southwestern Sydney Institute
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