Lucy Pearce Lund
Perth,WA
Summary
Proven leader in the hospitality sector, adept at boosting customer satisfaction and streamlining operations at Ocean Beach Hotel. Excelled in team management and complaint resolution, enhancing service quality and efficiency. Skilled in POS system operation and a driven leader with strong problem-solving and customer service skills. Dedicated to providing the highest level of service to customers and creating a pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Ocean Beach Hotel
01.2024 - 04.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Demonstrated adaptability in responding to unexpected scheduling changes, maintaining seamless operations during unforeseen circumstances.
Restaurant Supervisor
Ocean Beach Hotel
02.2021 - 01.2024
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Area Coordinator
McDonalds
10.2015 - 02.2021
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
- Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
- Trained and mentored new personnel hired to fulfill various roles.
Education
High School Diploma -
Shenton College
2018
Bachelor of Arts - Anthropology And Sociology
University of Western Australia
PerthSkills
- Team Management
- Complaint resolution
- Customer Engagement
- Point of Sale (POS) system operation
- Reservation handling
- Order delivery practices
- Staff Scheduling
- Food Service Background
Certification
Responsible Service of Alcohol
AHA Food Handlers Course
Certificate II in Retail Operations
Timeline
Restaurant Manager
Ocean Beach Hotel
01.2024 - 04.2024
Restaurant Supervisor
Ocean Beach Hotel
02.2021 - 01.2024
Area Coordinator
McDonalds
10.2015 - 02.2021
High School Diploma -
Shenton College
Bachelor of Arts - Anthropology And Sociology
University of Western Australia
Responsible Service of Alcohol
AHA Food Handlers Course
Certificate II in Retail Operations
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