Summary
Overview
Work History
Education
Skills
Timeline
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Lucy Penna

Applecross,WA

Summary

Highly efficient team member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Well versed in customer service and ensuring all interactions made are positive and enjoyable.

Overview

5
5
years of professional experience

Work History

Barista

McCafe
09.2020 - Current
  • Pleasantly interacted with customers during stressful periods to promote fun, positive environment
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
  • Cleaned counters, machines, utensils and seating areas daily
  • Controlled line and crowd with quick, efficient service

Crew Member

McDonalds
10.2020 - Current
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Worked front counter, drive-thru and other areas.

Christmas Casual Retail Assistant

David Jones
11.2022 - 02.2023
  • Stocked seasonal displays with high-demand items and frequently replenished merchandise.
  • Met customer needs through solution-oriented sales strategies.
  • Assisted customers with sales orders, returns and exchanges.
  • Delivered outstanding service to customers to help locate items and access backorder options for hot products.

Education

High School Diploma -

Santa Maria College
Attadale, WA
10.2022

Business

Fremantle Education Centre
Fremantle
09.2022

Skills

  • Company Standards
  • Sales Expertise
  • Food Preparation and Safety
  • Cash Register Operation
  • Customer Preferences
  • Time Management

Timeline

Christmas Casual Retail Assistant

David Jones
11.2022 - 02.2023

Crew Member

McDonalds
10.2020 - Current

Barista

McCafe
09.2020 - Current

High School Diploma -

Santa Maria College

Business

Fremantle Education Centre

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Lucy Penna