Lucy Penna

• Pleasantly interacted with customers during stressful periods to promote fun, positive environment
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
• Cleaned counters, machines, utensils and seating areas daily
• Controlled line and crowd with quick, efficient service

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Took orders, prepared meals and collected payments.
• Worked front counter, drive-thru and other areas.

• Stocked seasonal displays with high-demand items and frequently replenished merchandise.
• Met customer needs through solution-oriented sales strategies.
• Assisted customers with sales orders, returns and exchanges.
• Delivered outstanding service to customers to help locate items and access backorder options for hot products.

Completed a Certificate IV in Business Studies at FEC