Lucy Peters
Gold Coast,QLD
Summary
- Results-driven Social Media Marketing Specialist with experience in crafting and executing effective social media campaigns. Skilled in increasing brand awareness and engagement through innovative content and data-driven strategies. Proficient in analytics tools to measure performance and optimize efforts, with a strong ability to collaborate across teams. Passionate about leveraging current trends to connect with target audiences and enhance brand presence.
- Experienced with client-centered support in mental health settings. Utilizes therapeutic communication and de-escalation techniques to foster safe environment. Knowledge of mental health conditions and treatment strategies to effectively assist clients.
Overview
3
3
years of professional experience
Work History
Mental Health Support Worker
Being Mentors
03.2023 - Current
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
Disability Support Worker
Being Mentors
03.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Social Media Marketing Intern
Beginning Boutique
04.2023 - 01.2024
- Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
- Increased brand visibility by crafting and implementing creative social media campaigns.
- Enhanced audience engagement through regular posting of relevant content on multiple social media platforms.
- Designed and presented social media campaign ideas.
Customer Service Representative
Rhythm
07.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelors - Psychological Science
Southern Cross University
Gold Coast, QLD06.2025
Skills
- Social Skills Training
- Self-Care Techniques
- Psychosocial Rehabilitation
- Client Engagement
- Intake Assessment
- Crisis Intervention
- Social Media Content creating
- Social Media Marketing
- Building Personal Brands For Businesses
Timeline
Social Media Marketing Intern
Beginning Boutique
04.2023 - 01.2024
Mental Health Support Worker
Being Mentors
03.2023 - Current
Disability Support Worker
Being Mentors
03.2023 - Current
Customer Service Representative
Rhythm
07.2021 - 01.2023
Bachelors - Psychological Science
Southern Cross University
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