Summary
Overview
Work History
Education
Skills
Timeline
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Lucy Pye

Summary

Merchandise Manager with over 5 years of progressive experience at JB Hi-Fi, adept at implementing national merchandising initiatives and ensuring operational efficiency. Demonstrates strong leadership in managing team compliance with WHS policies and excels in utilizing advanced Microsoft Office skills to streamline office functions. Committed to enhancing customer satisfaction through proactive service and issue resolution, aiming to leverage extensive retail management skills in a dynamic new setting.

Overview

6
6
years of professional experience

Work History

Merchandise Manager

JB Hi-Fi
01.2023 - Current
  • Strong collaboration across the whole Store Management team to ensure merchandising tasks and promotional setups are executed on time and to standard, whilst delivering a positive customer experience
  • Ensure sales and profitability plans are developed and executed effectively and successfully for our store
  • Deliver exceptional customer service, resolving issues proactively to maintain customer satisfaction
  • Maintain stock integrity through compliance to company stockloss procedures and liaison with RLPC
  • Demonstrates sound conciliation and conflict management skills through effective negotiation and communication skills.

Office Administrator

JB Hi-Fi
10.2022 - 01.2023
  • Reviewed weekly timesheets and reports for payroll, ensuring accurate processing
  • Tracked refunds, variances, and headcounts using Microsoft Excel, Word, and Outlook
  • Processed banking, store expenses, and finance reconciliation accurately and on time
  • Accurate reconciliation of store expenses and in store accounts
  • Developed and maintained accurate employee records ensuring that all required documentation is compliant and securely stored.
  • Supported the implementation and effective operation of any process improvements that occur within the store

Merchandise Coordinator

JB Hi-Fi
07.2022 - 10.2022
  • Contribute to the continued sales growth of the store by effectively executing company merchandising objectives
  • Deliver merchandising excellence, by ensuring policies and procedures are followed, merchandise compliance is ensured, and efficiency is maximised.
  • Coordinate effective and efficient merchandising processes and systems, ensuring compliance to JB policy and procedures
  • Trained new staff to adhere to JB Hi-Fi standards, ensuring compliance and quality service

Online Customer Service Coordinator

JB Hi-Fi
08.2021 - 11.2021
  • Resolved 100+ daily tickets via Zendesk, addressing customer queries and concerns effectively
  • Processed customer refunds through COUI, ensuring prompt and accurate transactions
  • Handled high volume of calls, managing diverse customer issues with efficiency
  • Coordinated with couriers, stores, and HDC to rectify delivery issues, improving customer satisfaction

Counter Coordinator

JB Hi-Fi
08.2018 - 08.2021
  • Provide excellent customer service and effectively handle customer complaints and queries
  • Train and support new counter team members in understanding all systems and processes
  • Identify opportunities to further develop or enhance this role and present recommendations to Management accordingly.
  • Effectively receive, understand, and execute instructions, processes and procedures from Support Office

Education

Cert IV - Design Fundamentals

Enmore TAFE
06.2022

Cert III - Fine Art

Enmore TAFE
06.2013

High School Certificate -

Burwood Girls High School
01.2012

Skills

  • Exceptional Leadership and Communication skills
  • Resilience under pressure in a fast-paced environment
  • Analytical skills to make sound business decisions
  • Strong organisational skills and the ability to prioritise tasks
  • Proficient in Microsoft Word, Outlook and Excel

Timeline

Merchandise Manager

JB Hi-Fi
01.2023 - Current

Office Administrator

JB Hi-Fi
10.2022 - 01.2023

Merchandise Coordinator

JB Hi-Fi
07.2022 - 10.2022

Online Customer Service Coordinator

JB Hi-Fi
08.2021 - 11.2021

Counter Coordinator

JB Hi-Fi
08.2018 - 08.2021

Cert III - Fine Art

Enmore TAFE

High School Certificate -

Burwood Girls High School

Cert IV - Design Fundamentals

Enmore TAFE

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Lucy Pye