Lucy Rames
Sunshine Beach ,QLD
Summary
Highly motivated and customer-focused professional with extensive experience in front office management and guest services within the luxury hospitality sector. Known for exceptional interpersonal skills, attention to detail, combining operational expertise with creative vision to enhance guest experiences. Proven ability to manage front office teams, deliver outstanding service, and assist in property management tasks, with a passion for creating welcoming, aesthetically appealing spaces. Proficient in conflict resolution and staff training.
Overview
5
5
years of professional experience
Work History
Guest Services Supervisor
Netanya
10.2024 - 02.2025
- Managed front desk operations, handled guest inquiries, and resolved issues to ensure a seamless guest experience.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
Guest Service Agent
Peppers Noosa Resort and Villas
11.2022 - 11.2022
- Provided exceptional customer service to hotel guests, ensuring their needs were met
- Handled guest check-ins and check-outs efficiently and accurately
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Assisted guests with inquiries, complaints, and requests, resolving issues promptly
- Collaborated with other hotel departments to ensure smooth operations and guest satisfaction
- Provided information regarding room availability and rates to potential customers.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
Guest Service Agent
Mantra french Quarter
04.2021 - 11.2022
- Managed customer inquiries via phone, email, and live chat
- Resolved customer complaints and issues in a timely and professional manner
- Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
- Provided directions to various locations within the city as requested by guests.
- Updated daily records such as occupancy reports, registration cards.
Guest Service Agent
Mantra Mooloolaba Beach
02.2020 - 03.2021
- Managed front desk operations, including handling reservations and room assignments
- Assisted guests with inquiries, providing information about the resort and local attractions
- Handled cash transactions and maintained accurate records
- Coordinated with housekeeping and maintenance staff to ensure guest satisfaction
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided information regarding room availability and rates to potential customers.
Education
Diploma in Interior Design
Institute of Interior Design
11-2024
High School Diploma -
Immanuel Lutheran College - Maroochydore
Buderim, QLD11.2020
Cert III Hospitality
08.2020
Skills
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Proficient in using hotel management software
- Ability to handle difficult situations with patience and professionalism
- Attention to detail and strong organizational skills
- Ability to work effectively in a team
- Flexibility and adaptability in a fast-paced environment
- Guest Relations
- Interior design and styling
Education and Training
other,other,other
Timeline
Guest Services Supervisor
Netanya
10.2024 - 02.2025
Guest Service Agent
Peppers Noosa Resort and Villas
11.2022 - 11.2022
Guest Service Agent
Mantra french Quarter
04.2021 - 11.2022
Guest Service Agent
Mantra Mooloolaba Beach
02.2020 - 03.2021
High School Diploma -
Immanuel Lutheran College - Maroochydore
Cert III Hospitality
Diploma in Interior Design
Institute of Interior Design
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