Summary
Overview
Work History
Education
Skills
family orientated, keen health and fitness intrests
Timeline
Generic

Lucy Reid

Deception Bay,QLD

Summary

Motivated enrolled nursing student with a diverse back ground in management and community service. Proven professional, with a track record of exceeding expectations at Portsmouth City Council, developed strong interpersonal skills and communication skills, enabling to effectively support individuals and families in need.

Skilled in CPR/AED, showcasing a blend of hard and soft skills. Current role managing a cleaning business and servicing NDIS clients, has installed a strong work ethic, attention to detail, and a commitment to maintaining high standards of care and hygiene. Focused on always producing high-quality and professional results, and have a passion for health and wellness and am now eager to apply my skills into the healthcare setting, by being a proactive team player, providing compassionate care and support to patients, and continuing to develop and grow my skills as a nursing professional.

Overview

26
26
years of professional experience

Work History

Cleaner

Buniness Owner
01.2015 - Current
  • Manage and coordinated all aspects of my cleaning business seamlessly including client relations, scheduling with facility managers at various jobs including NDIS providers, to provide comprehensive cleaning solutions that met their specific requirements and exceeded their expectations.
  • Developed organisational skills through managing multiple clients and ensuring timely service delivery, ensuring consistent high-quality service by conducting regular inspections of completed work areas.
  • Increased client satisfaction by providing customized cleaning solutions based on their specific needs and preferences.
  • Trained and supervised staff to increase employee performance, maintain high standards of cleanliness and customer satisfaction
  • Improved overall cleanliness by implementing efficient cleaning schedules and procedures.
  • Established team priorities, maintained schedules and monitored performance, and manage all employee wages and payroll.
  • Handle finical responsibilities including, maintaining payroll information by calculating, collecting, and entering data.
  • Increased efficiency in payment processing through automation initiatives such as direct deposits or electronic transfers.

Housing Officer

Portsmouth City Council
07.1998 - 12.2007
  • Calculated tenant rent amounts to prepare leases and contracts for over 250 tenants.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Maintained database of housing resources, landlords and management companies.
  • Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness.
  • Collaborated with maintenance teams to prioritize repair requests for prompt resolution of issues affecting residents'' quality of life.
  • Resolved tenant conflicts effectively, promoting harmonious living environment for all residents.
  • Improved tenant satisfaction by addressing housing concerns promptly and efficiently.
  • Managed eviction process when necessary, adhering to legal requirements and ensuring fair treatment of all parties involved.
  • Managed rent collection to minimize outstanding balances and maintain financial stability.
  • Collaborated with community members to develop and implement service initiatives.
  • Assessed community needs and identified resources for social and community service programs.
  • Advocated for social and community service programs to increase awareness and funding.
  • Enhanced community relations by organizing events and fostering open communication between residents and management.

Education

No Degree - Enrolled Nursing Stage 3

TAFE Queensland
Redcliffe, QLD
06.2025

No Degree - Aged Care And Disability Cert 3

Traxion Training
Queensland
08.2015

No Degree - GCSE's

Crookhorn Comprehensive School
Waterlooville, England
08.1994

Skills

  • Workload prioritization
  • Effective Communication
  • Adaptability and Flexibility
  • Certified in CPR/AED
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Problem-Solving
  • Multitasking Abilities
  • Reliability
  • Organizational Skills
  • Active Listening

family orientated, keen health and fitness intrests

I am a family-oriented individual who values quality time with loved ones and believes in supporting each others goals. I am passionate about health and fitness, striving to maintain a balanced lifestyle, through regular exercise and good nutritious eating. My love for travel and exploring different cultures enriches my understanding of the world and inspires those around me to embrace diversity. I find joy in activities that promote wellness and strengthen relationships, contributing to a fulfilling and active life.

Timeline

Cleaner

Buniness Owner
01.2015 - Current

Housing Officer

Portsmouth City Council
07.1998 - 12.2007

No Degree - Enrolled Nursing Stage 3

TAFE Queensland

No Degree - Aged Care And Disability Cert 3

Traxion Training

No Degree - GCSE's

Crookhorn Comprehensive School
Lucy Reid