Lucy Roberts
Adelaide,SA
Summary
Motivated and dedicated worker with a passion for continuous learning and personal growth. I strive to bring positivity to the workplace while making strong, collaborative relationships with colleagues. A fast learner with a proactive approach, I am always eager to improve and deliver high quality results and excellent customer service. Committed to taking on new challenges, I thrive in dynamic environments and consistently seek opportunities to enhance my skills and contribute to team success.
Overview
3
3
years of professional experience
Work History
Sa Heart
Medical Practise
01.2022 - Current
EXPERIENCE
Receptionist Administrator / Sa Heart - Adelaide , SA06/2022 - Current
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Adhered to company policies regarding confidentiality of sensitive information.
- Responded promptly to emails from customers and other departments within the organisation.
- Managed the distribution of incoming mail, faxes, and packages.
- Participated in regular training sessions related to customer service best practices.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Education
Foundation Studies - Foundation Studies
Flinders University
Adelaide, SA02-2023
High School Diploma -
Brighton Secondary School
SA09-2021
Skills
- Team Collaboration: Experience working effectively in multidisciplinary teams to coordinate care and support services
- Time Management: Ability to manage multiple cases and tasks efficiently, ensuring timely and accurate completion of responsibilities
- Attention to Detail: Consistently focused on precision and accuracy
- Problem Solving: Adept at identifying issues, analyzing situations, and developing practical solutions
- Strong Communication Skills: Both written and verbal, to handle diverse situations
- Emotional Resilience and Decision-Making: Skills under pressure
- Proven Ability to Work Well Within a Team: Focused on collaboration and respect for others
- Ability to Think Critically and Remain Calm: In emergency situations
- Strong Problem Solving Abilities: Quick thinking in high-pressure scenarios
- Adaptability: Able to adjust quickly to changing environments, tasks, and responsibilities while maintaining focus and professionalism
Timeline
Sa Heart
Medical Practise
01.2022 - Current
Foundation Studies - Foundation Studies
Flinders University
High School Diploma -
Brighton Secondary School
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