Summary
Overview
Work History
Education
Skills
Certification
OTHER ROLES
Timeline
Generic

Lucy Russell

Summary

I am a motivated and dependable 23 year old with exceptional social skills and communication abilities with a customer service background. Originally from England but now living in Melbourne, I am willing to pursue every opportunity given to me and I hope to secure a job at your company. I have 3 years experience within the cafe sector and have extensive knowledge of coffee and customer service which is shown through the positions below.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pharmacy Advisor

Boots Pharmacy
11.2022 - 12.2023
  • Enhanced patient care by accurately filling prescriptions and providing medication counselling.
  • Streamlined pharmacy operations by implementing efficient inventory management systems.
  • Developed strong relationships with patients, ensuring trust and loyalty through personalized attention and care.
  • Handled phone calls throughout the day and dealt with customer queries as well as booking vaccination appointments for customers

Cafe Barista

The Bishops Table
06.2021 - 12.2023
  • Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
  • Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
  • Developed a loyal customer base through friendly interactions, remembering preferences, and consistently delivering high-quality beverages.
  • Assisted in the training of new employees, sharing best practices for efficient drink preparation and exceptional customer service.
  • Received recognition from management for exceptional customer service skills and dedication to maintaining a positive work environment.

Waitress

Cafe 21
05.2017 - 06.2018
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.

Education

Bachelor of Science - Psychology

Bournemouth University
Bournemouth, England
11.2021

Skills

  • Time management
  • Organizational skills
  • Reliability and punctuality
  • Cash handling
  • Safe Food Handling
  • Cleanliness maintenance
  • Adaptability to change
  • Problem-solving abilities

Certification

  • Level 4 RSPH Nutrition Course.
  • First Aid Training
  • Fire Safety Training.
  • Silver DofE Training Certificate


OTHER ROLES

  • Tesco Shop Assistant
  • Teaching Assistant
  • Art Assistant volunteer at a mental health charity

Timeline

Pharmacy Advisor

Boots Pharmacy
11.2022 - 12.2023

Cafe Barista

The Bishops Table
06.2021 - 12.2023

Waitress

Cafe 21
05.2017 - 06.2018

Bachelor of Science - Psychology

Bournemouth University

Similar Profiles

CREATE PROFILE
Lucy Russell