Lucy Schrader
Caulfield South
Summary
An experienced and compassionate Mental Health Support Worker with strong dedication to helping individuals in need of mental health support. Skilled in providing patient-centered care and evidence-based interventions. Possesses deep understanding of mental health with ability to utilize knowledge to assist individuals in managing mental health challenges.
Overview
12
12
years of professional experience
Work History
Mental Health Support Worker
Primacy Care Australia
03.2021 - Current
- Provided support to multiple participants, including those with co-occurring AOD issues.
- Delivered emotional support, counselling, and crisis intervention tailored to individuals struggling with mental health and substance use challenges.
- Monitored mental health and substance use symptoms, providing timely interventions to manage both.
- Developed and implemented individualised care plans, integrating strategies to address substance use and mental health concurrently.
- Liaised with other healthcare professionals, including AOD specialists, to ensure comprehensive and coordinated care.
- Connected patients with resources such as AOD treatment programs, support groups, and community services.
- Educated participants about the intersection of mental health and substance use, including how to navigate the healthcare system for both.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques, particularly in situations involving substance use.
- Supported patients in achieving personal goals, including sobriety, through goal-setting exercises and step-by-step guidance.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities, with a focus on promoting recovery from substance use.
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, relaxation exercises, and strategies to avoid relapse
Youth Work - Student Placement
Brimbank Youth Services
05.2020 - 08.2020
- Completed 60+ hours of student placement with Brimbank Youth Services
- The project that I was assigned to was part of the L2P program
- Myself and a few other students were put in charge of putting together a consultation with 15 young people from two different schools
- This was to gain their feedback on how they believed the 'Road To Freedom' program would go being run virtually instead of face-to-face
- Put together a presentation, created surveys, and conducted the consultation as well as compiling the feedback gathered from the two surveys.
Administration Assistant
Allied Health Professions Australia
08.2019 - 05.2020
- Performed various administrative duties such as filing, typing, and copying
- Worked well independently and on a team to solve problems
- Organised and prioritized work to complete assignments in a timely, efficient manner
- Created invoices as well as billing to submit to clients
- Brought forth strong attention to detail and precision
- Handled correspondence, filing systems, and calendar plans
- Brought forth the ability to effectively multitask and prioritise
- Handled all monthly bank reconciliations and monthly reporting
- Verified and allocated all transactions
- Prepared payroll and direct deposit accounts.
Administration Officer & Bookkeeping Assistant
NJM & Co Financial
11.2017 - 08.2019
- Handled all monthly bank reconciliations and monthly reporting
- Verified and allocated all transactions
- Carefully monitored accounts by balancing entries
- Completed assigned tasks as needed, and remained aware of ways to help
- Remained flexible, adaptable, and punctual
- Worked with a strong attention to detail and precision
- Acted as a strong and influential team member
- Maintained accurate client records and provided office employees with assistance
- Provided customers with quality assistance through phone calls, emails, and internet chats.
Customer Service & Administration Support
Veneziano Coffee Roasters
05.2015 - 11.2017
- Provided superior customer service to clients by addressing all questions and concerns
- Processed accounts payable and accounts receivable
- Confirmed purchase orders and made and documented shipping arrangements
- Maintained adequate stock of necessary equipment
- Communicated effectively with colleagues and superiors
- Developed a strong working knowledge of products and offerings
- Helped to achieve increases in sales.
Shift Allocations, Administration Support & Reception
Transitions Community Care Solutions
01.2013 - 05.2015
- Provided customers with quality assistance through phone calls and emails
- Assisted in new hire paperwork
- Assisted in maintaining all hard copy files for the HR department
- Worked with a strong attention to detail and precision
- Recorded notes from office meetings and distributed agendas to employees
- Filled shifts that were called through from clients efficiently and timely
- Approved and entered all employee timesheets weekly
- Performed a variety of office duties from ordering supplies to heavy data entry
- Worked in a time effective and organized manner to get the job done as quickly and efficiently as possible.
Education
Diploma of Counselling - Counselling
Australian Institute of Professional Counsellors
Online09.2024
Undergraduate Certificate in Counselling and Mental Health -
Western Sydney University
Online12.2020
Certificate IV in Youth Work -
RMIT University
Melbourne12.2020
Certificate IV in Business -
Employment Focus
Melbourne12.2014
Skills
- Excellent presentation and communication skills
- Outgoing and able to build strong rapport with new and existing stakeholders
- The ability to multi-task in a high-pressure environment
- Works well independently, as well as under instructions and/or in a team
- Incredibly empathetic with a willingness to listen and gain an understanding of individuals situations without passing judgement
- Extensive experience within psychosocial recovery, suicide prevention and crisis intervention
- The ability to encourage and support individuals to achieve their goals
- The ability to effectively advocate on behalf of others
- Expectational customer service, even when dealing with difficult situations
- Microsoft office suite
- Certified in CPR and First Aid
- Certified in Mental Health First Aid
Professional Development
- 2024, AOD knowledge modules, eLearning, Insight and Dovetail Australia
- 03/2024, First Aid & CPR, Life Saving First Aid Australia
- 02/ 2021, Workplace Infection Control Online Course, St John Ambulance Australia
- 02/2021, 'Quality, Safety and You' - NDIS Worker Orientation Module
- 11/2020, Understanding and Managing Challenging Behaviour, Faculty of Education, Monash University
- 09/2020, Cultural Awareness Training, VACCA
- 07/2020, Protecting Children - Mandatory Reporting and other Obligations, Victoria State Government
- 11/2019, Youth Mental Health First Aid, Mental Health First Aid Australia
- 11/2019, An Introduction to Cultural Intergrity, QCOSS Door eTraining
- 06/2019, Cross Cultural Communication (Micro-Credential), RMIT University
References
References available upon request
Extracurricular Activities
09/2019 - 12/2020, Volunteering with Jesuit Social Services, I volunteered with youth who are leaving out of home care as a mentor.
Hobbies and Interests
- I enjoy reading, both for fun and as a way of expanding my knowledge.
- I love to run and enjoy keeping fit and healthy.
- Spending time with my daughter & husband.
- I am always looking to learn new skills and gain more experiences when I can.
Timeline
Mental Health Support Worker
Primacy Care Australia
03.2021 - Current
Youth Work - Student Placement
Brimbank Youth Services
05.2020 - 08.2020
Administration Assistant
Allied Health Professions Australia
08.2019 - 05.2020
Administration Officer & Bookkeeping Assistant
NJM & Co Financial
11.2017 - 08.2019
Customer Service & Administration Support
Veneziano Coffee Roasters
05.2015 - 11.2017
Shift Allocations, Administration Support & Reception
Transitions Community Care Solutions
01.2013 - 05.2015
Diploma of Counselling - Counselling
Australian Institute of Professional Counsellors
Undergraduate Certificate in Counselling and Mental Health -
Western Sydney University
Certificate IV in Youth Work -
RMIT University
Certificate IV in Business -
Employment Focus
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