Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lucy Scully

Team Leader
PASCOE VALE SOUTH,Victoria

Summary

CAREER STATEMENT I am a seasoned Team Leader offering over 15 years in progressive and accomplished supervisory roles. I am driven by change, continuous improvements and ongoing learning. My expertise is widespread, ranging from Mental Health, Aged Care, Nursing, Disability and Leadership/Management. I am adept at reviewing team dynamics and devising improvement strategies to increase productivity while maintaining allocated budgets. I am motivated by the development and successful execution of new initiatives that improve and increase work output. My focus is on leadership and creating effective teams and environments. I have strong skills in staff issue resolution, staff training to reach maximum potential, strong interpersonal communication and thrive on leading change. I ensure workplace culture is consistent with the organisations mission and values. I’ve been responsible for providing leadership and direction to staff in a multidisciplinary team for the day-to-day operations in order to deliver high quality services across Mental Health and Aged/Disability sector. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

OPPORTUNITIES-ACTING COORDINATOR HOME SUPPORT

HUME CITY COUNCIL, AGED CARE SERVICES
  • Provided leadership consistent with Hume Values and Council’s Code of Conduct
  • Created an environment where staff are provided with adequate, appropriate and regular supervision
  • Ensured staff performance issues are identified quickly with fair and reasonable processes implemented to rectify inadequate work performance
  • Maintained seamless service delivery within all components of A&DS
  • Lead and supported direct reports creating an environment that promotes professional development
  • Lead processes and systems which ensured effective teamwork and communication
  • Lead recruitment and induction of staff
  • Provided leadership and fostered a positive workplace culture
  • Financial Management:
  • Maintained the HSS operational budget and managed the service in accordance with available resources
  • Implemented agreed strategies to address budget variances, which are evaluated
  • Involvement in Councils’ financial management processes including profiling, forecasting and budget reviews
  • Operational responsibilities:
  • Managed day to day operations of HSS ensuring operations are consistent with relevant guidelines, policies and standards
  • Maintained continuous improvement to ensure targets are achieved
  • Undertake internal and external reporting as required and directed
  • Monitored Service Agreements with relevant external service providers ensuring consistency with performance indicators
  • Managed operational requirements for NDIS transition
  • Dealt with complex client concerns leading staff to best practice model
  • Attendance to all internal and external meetings including DHHS.

Day Program Support Worker and Youth Outreach

Mental Illness Fellowship
01.2007
  • Assessments of new clients
  • IPP planning
  • Planning and facilitating groups with consumers
  • Running of Day Program Groups
  • Outreach with youth from Orygen providing a support role and assistance to link to community where appropriate
  • Providing assistance to youth outreach with housing needs
  • Involvement in team assessment and planning for casework with case managers from Orygen clinical services
  • Counselling

Support Worker

Doutta Galla Community Health
01.2005
  • Residential assistance for clients with a serious psychiatric disorder
  • Developing individualized care plans
  • Assistance with daily living skills
  • Assistance to participate in community activities
  • Assisting clients in day programs
  • Development of daily living skills working alongside clients
  • Assist client to improve independent living skills.

TEAM LEADER

HUME CITY COUNCIL, AGED CARE SERVICES
01.2011 - Current
  • Leadership
  • Ongoing support and leadership to the staff group
  • Provided positive role modelling demonstrating day to day practice and behaviours consistent with Hume Culture and Staff Code of Conduct
  • Consistently taking the lead in fostering a positive work culture and supporting office and DCW staff in dealing and resolving complex care issues
  • Recruited and orientated staff and ensured staff are developed and coached to achieve their potential
  • Created and maintained seamless service delivery across and between all components of Aged & Disability Services
  • Involvement in recruitment and selection of staff
  • Developed positive working relationships with staff, clients, their families and other organisations
  • Provide effective support and leadership to staff ensuring they are aware of, understand and able to contribute to Aged & Disability Services goals and priorities
  • Lead and supported direct reports creating an environment that promotes professional development and identifies succession planning opportunities for staff
  • Cultivated a productive working environment through coaching and mentoring
  • Motivated, influenced and engaged teams to achieve set goals
  • Monitoring of KPI’s for geographical area, overseen rostering for effective rosters and service delivery
  • Organise the provision of services to clients in accordance with HACC/MAC eligibility guidelines
  • I implement continuous improvement in service delivery
  • I ensure risk management across our funding bodies, the organisation and workers
  • Participate and have taken the lead in audits and quality improvement processes
  • Financial Management
  • Monitoring performance of Home Care Services within allocated geographical region against internal and external service targets and lead inclusive processes to implement strategies to ensure targets are achieved
  • Overseeing staff rosters against provision of services and ensuring authorisation and timely completion of documentation to payroll and maintenance of accurate records
  • Ongoing monitoring and reviewing approved budgets and implement agreed initiatives and strategies to address budget variances
  • Participate in the preparation of Home Support Services monthly reports indicating performance against qualitative and quantitative targets and quality outcomes and indicators
  • Reviewed and analysed rosters to reduce travel costs and created efficient service delivery
  • Operational Responsibilities
  • Provide ongoing support to clients in all aspects of their daily living tasks within the framework of Hume City Council’s Policy and Procedures
  • Maintained required records, assisted in formulating reports, and implemented the relevant policies and procedures for the effective delivery of services
  • Maintained accurate documentation in aged care client files with regular assessment and ensured that regular reviews are completed on all clients and their care plans
  • Undertake client assessments in the geographical area assigned
  • Provided assistance to review guidelines, policies and manuals to ensure consistency in all geographical areas are up to date
  • Contributed to NDIS transition plan, also involved in the working party for the departmental service plan review
  • Oversee and assist the work of the Team Support Officer in rostering
  • Provide on call support to Aged & Disability Services staff who are providing services to clients outside normal working hours as per roster
  • Manage all risk and hazards, undertake reports by investigating and resolving or referring on to appropriate departments ie: workcover, HR, Payroll, Coordinator
  • Developed, implemented and evaluated flexible service models to meet community needs
  • Contributed to the preparation of Coordinator, Home Support Services monthly reports indicating performance against qualitative and quantitative targets and quality outcomes and indicators
  • Ensured an adequate workforce is maintained to meet the needs of clients, where staff are on leave, attending education and training, or meetings
  • Ensure systems are implemented to appropriately allocate direct care staff to clients based on assessment recommendations and client preferences
  • Achievements:
  • Client medical transport innovation
  • Design of new My Hume Review document for DCW’s
  • Mentoring and Upskilling of DCW’s to office positions
  • Continuous quality improvement in the implementation of spreadsheets to meet accurate data for statistical requirements
  • Raising awareness of front line staff to recognise hoarding and squalor
  • Designing and co facilitating Council’s first forum for Hoarding and Squalor
  • Identifying and implementing strategies to recruit language specific staff
  • Sourced educational training program for staff to work with Palliative Care clients for future business growth
  • Involvement in Multicultural social inclusive committee-representing A&DS
  • Upskilling of team for NDIS transition
  • Established and supported a positive work culture-office staff and DCW group

ACTING COORDINATOR CSS

HUME CITY COUNCIL, AGED CARE SERVICES
06.2015 - 07.2016
  • Established and promoted a culture of trust, collaboration
  • Provided effective leadership and fostered a positive workplace culture
  • Provided positive role modelling in a time of change
  • Created and maintained a high standard of service delivery across programs
  • Provided effective support and leadership to staff ensuring they were aware, understand and able to contribute to achievements and set goals
  • Ensured a safe working environment in PAGs, Centre based meals and property maintenance
  • Supervision to staff
  • Financial Management:
  • Lead and managed day to day operations ensuring operations were consistent with relevant budgets, guidelines, policies and standards
  • Reviewed budgets and consolidated positions
  • Prepared budgets and budget reports for presentation to A&DS Manager
  • Monitored and reviewed approved designated budgets
  • Implemented Council’s financial processes including forecasting and budget reviews
  • Operational responsibilities:
  • Implemented continuous improvement systems to support responsive services across property maintenance and program areas
  • As required and directed, produced internal and external reporting
  • Developed and reviewed MOU’s
  • Reviewed and implemented new programs
  • Reviewed and implemented new senior centre manuals
  • Managed and supported staff including identifying training gaps
  • Contributed to long term staffing strategies
  • Ran meetings with all senior groups using senior centres
  • Achievements:
  • Implementation of CALD specific group
  • Art therapy in Dementia PAG
  • Initiated process for the new Bocce court
  • Liaised with internal department to relocate CBM to a new and cost effective centre
  • Opening of a fourth CBM centre

TEAM LEADER

WESTERN REGIONN HEALTH CENTRE, COMMUNITY MENTAL HEALTH, REHAB UNIT
05.2007 - 01.2010
  • Leadership:
  • Provided support, supervision and leadership to the staff group
  • Support to staff and backup in a direct care service delivery capacity
  • Participation in staff and the wider organization meetings, including clinical service
  • Identify training and professional development needs of staff
  • Conduct Individual Development Reviews
  • Orientate new staff and students to WRHC
  • Participation in quality improvement activities eg: accreditation, policy review and development, client file audits
  • Ensure client input and evaluation using a range of best practice tools such as WHO QOL
  • Financial Management:
  • Develop and monitor budget
  • Lead and managed day to day operations ensuring operations were consistent with relevant budgets, guidelines, policies and standards
  • Forecasting of budgets
  • Research and apply for additional funding
  • Operational responsibilities:
  • Assist program manager with the day to day operations of the program
  • Support staff in program design, implementation and review of programs
  • Liaise with other relevant services and professionals in relation to client’s needs
  • Development of spreadsheet for stats recording
  • Ensure appropriate intake and assessment
  • Ensure ISP’s are developed and reviewed by staff
  • Ensure services are provided in a manner sensitive to the cultural and linguistically diverse background or client’s gender, age, carers and family members
  • Facilitate consultation and linkages with carers, case managers, GP’s, psychiatrists and other community treatment providers
  • Ensure the availability of supports and learning for clients through both group and individual programs
  • Achievements:
  • Successful support and transition during a time of change in the organisation
  • Researched, applied and successfully obtained funding for an African youth soccer program-African leaders and local police to mentor young African youth
  • Identified and sourced funding opportunities and successfully implemented a young person’s health and wellbeing program
  • Introduction/implementation of art therapy in our women’s group
  • Introduction/implementation of a gardening program with local neighbourhood house, local nursing home

Intake Worker, Nursing

ISIS Primary Care
01.2004 - 01.2005
  • Assessment & Intake
  • Initial client contact process
  • Identification of client needs
  • Empowerment through the referral process
  • Intra-agency referral
  • Liaise with health professionals
  • Needle exchange program
  • Assessment for counseling intake
  • Employment history prior to 2004:
  • General, , Dental Nursing and office management.

Education

Cert IV in Assessment and Training -

Moreland Adult Education Centre, Victoria University

Advanced Diploma of Management - undefined

Warner Institute

Bachelor of Social Work - undefined

Victoria University

Diploma - Community Welfare Studies

Kangan Batman of TAFE

Applied Science - Nursing

Mercy Institute of Catholic Education

now ACU) - undefined

Certificate in Dental Nursing - undefined

Dental Assistants Association of Australia

Skills

  • Flexible and Adaptable
  • Flexible & Adaptable
  • Collaboration
  • Conflict Resolution
  • Customer Service
  • Self-motivated professional
  • Microsoft Office
  • Decision Making

Accomplishments

  • Supervised team of [Number] staff members.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Collaborated with team of [Number] in the development of [Project name].

Timeline

ACTING COORDINATOR CSS

HUME CITY COUNCIL, AGED CARE SERVICES
06.2015 - 07.2016

TEAM LEADER

HUME CITY COUNCIL, AGED CARE SERVICES
01.2011 - Current

TEAM LEADER

WESTERN REGIONN HEALTH CENTRE, COMMUNITY MENTAL HEALTH, REHAB UNIT
05.2007 - 01.2010

Day Program Support Worker and Youth Outreach

Mental Illness Fellowship
01.2007

Support Worker

Doutta Galla Community Health
01.2005

Intake Worker, Nursing

ISIS Primary Care
01.2004 - 01.2005

OPPORTUNITIES-ACTING COORDINATOR HOME SUPPORT

HUME CITY COUNCIL, AGED CARE SERVICES

Cert IV in Assessment and Training -

Moreland Adult Education Centre, Victoria University

Advanced Diploma of Management - undefined

Warner Institute

Bachelor of Social Work - undefined

Victoria University

Diploma - Community Welfare Studies

Kangan Batman of TAFE

Applied Science - Nursing

Mercy Institute of Catholic Education

now ACU) - undefined

Certificate in Dental Nursing - undefined

Dental Assistants Association of Australia

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Lucy ScullyTeam Leader