Lucy Slater

• Provided high-level administrative and personal support to the School Director, including calendar and inbox management, document preparation, and stakeholder liaison.
• Coordinated online and in-person meetings, scheduled intensive trainings and managed travel arrangements.
• Assisted in organizing events and workshops, ensuring seamless execution.
• Managed scheduling and calendar coordination for senior staff.
• Drafted correspondence, responded to enquiries, and supported internal reporting and tracking.
• Onboarded new students, assisted with paperwork, managed CRM data and online learning platform access.
• Supported recruitment logistics and maintained student engagement communications.

• Delivered high-level customer service, acting as the first point of contact for clients in a busy allied health practice.
• Managed practitioner calendars and ensured client appointments and follow-ups were scheduled effectively.
• Provided operational support to leadership, including diary and travel bookings, payments and invoice processing.
• Maintained internal systems, ensured accurate filing and recordkeeping, and prepared ad hoc reporting.
• Trained and supervised front desk staff, supporting strong team performance and a culture of excellence.
• Managed daily clinic operations to ensure efficient patient flow and service delivery.
• Coordinated scheduling of appointments, optimizing staff resources for maximum productivity.
• Developed and implemented office policies to enhance patient care and operational efficiency.
• Monitored inventory levels, ensuring adequate supplies for seamless clinic functionality.
• Assisted in financial management by tracking billing processes and improving collections procedures.
• Hired, trained and supervised employees to maintain team of high performers.
• Enhanced team performance by providing regular training and professional development opportunities.
• Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.

• Conducted personalised consultations with clients, guiding product selection and sales.
• Managed bookings, provided post-sale education and follow-up support, and consistently exceeded sales targets.
• Supported client compliance and comfort through education, empathy, and strong service ethic.
• Developed strong relationships with clients to understand their thoracic and sleep needs.
• Provided tailored product recommendations based on individual client assessments.
• Collaborated with healthcare professionals to ensure comprehensive care for patients.
• Utilized CRM software to track customer interactions and streamline sales processes.
• Participated in training sessions to enhance product knowledge and sales techniques.
• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Completed 2022