Lucy Stephens
Boeill Creek,NSW
Summary
Dedicated professional with a strong commitment to delivering exceptional service and enhancing customer satisfaction. Known for interpersonal skills that foster positive outcomes in both independent and collaborative environments. Proven ability to adapt to new challenges while maintaining a robust work ethic.
Overview
8
8
years of professional experience
Work History
Florist
Botanik Floral Designs
Red Cliffs, VIC
10.2021 - Current
- Prepared and processed floral orders to customer specifications via phone or from in-store consultations.
- Created and planned out unique flower arrangements for weddings and special events.
- Took photographs of completed floral arrangements for promotional purposes.
- Greeted customers in a friendly manner, and provided professional event floral consultations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
Retail Sales Associate
Poppies On Ilex
Red Cliffs, VIC
10.2021 - 12.2024
- Demonstrated knowledge of store products and services.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Answered customer inquiries regarding product features, pricing, and availability.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Stocked shelves with merchandise and tracked inventory according to company standards.
- Used product knowledge to suggest items to match client needs.
Florist
Nean's Florist
Mildura, VIC
11.2020 - 10.2021
- Cut, arranged, and produced flower bouquets according to customer specifications.
- Processed sales transactions via cash register and telephone orders.
- Organized the store's inventory of plants, vases, containers, and other supplies.
- Maintained detailed records of customer orders and invoices.
- Stocked shelves with new merchandise on a daily basis.
- Checked quality of incoming shipments of flowers to make sure they met standards.
- Managed customer orders, requests, and complaints in a timely manner.
Retail Sales Assistant
Spotlight
Mildura, VIC
10.2016 - 07.2018
- Located merchandise based on customer desires.
- Stocked shelves with merchandise according to company guidelines.
- Organized store by returning merchandise to proper areas and restocked displays.
- Managed cash register operations using POS system and processed sales and returns.
Education
Certificate iii Floristry
Marjorie Milner College
Melbourne, VIC11-2023
Higher School Certificate -
Coomealla High School
Dareton, NSW09-2019
Skills
- Proficient with Microsoft Office suite
- Problem-solving
- Creative thinking
- Organisational Skills
- Willingness to learn
- Time management
Referances
Meg Ryan
0459 695 686
Yvette Henderson
0407 303 670
Timeline
Florist
Botanik Floral Designs
10.2021 - Current
Retail Sales Associate
Poppies On Ilex
10.2021 - 12.2024
Florist
Nean's Florist
11.2020 - 10.2021
Retail Sales Assistant
Spotlight
10.2016 - 07.2018
Certificate iii Floristry
Marjorie Milner College
Higher School Certificate -
Coomealla High School
Similar Profiles
Chloe FieldingChloe Fielding
Customer Service /Floral Designer at Nosegay Floral DesignsCustomer Service /Floral Designer at Nosegay Floral Designs
Emily FoldoeEmily Foldoe
Flower Delivery Driver at All Occasion Designs, FloralFlower Delivery Driver at All Occasion Designs, Floral
Misty CalderonMisty Calderon
Small Business Owner at Mistic Floral DesignsSmall Business Owner at Mistic Floral Designs