Summary
Overview
Work History
Education
Skills
Qualifications And Skills
Awards And Appointments
References
Timeline
Generic

Lucy Thompson

Georges Plains,Australia

Summary

Proven track record of excellence in managing administrative functions with commitment and attention to detail. Adept at implementing efficient processes to ensure smooth operations in healthcare settings. I possess a genuine passion for the health industry, coupled with a quick ability to understand and adapt to its unique challenges. I am proficient in coordinating diverse administrative tasks, managing resources effectively, and maintaining the highest standards of accuracy. I am a collaborative team player with excellent communication skills, fostering positive relationships with internal teams and external stakeholders.

Overview

12
12
years of professional experience

Work History

Student Coordinator/ Administration Officer

Western Sydney University
09.2023 - Current
  • Ensure all requirements and resources for clinical and academic teaching and learning is clear, up-to-date and available
  • Liaise with the rural clinical schools and School of Medicine student experience, curriculum and program officers and wider university-relevant units regarding all student matters
  • Ability to work independently and as part of a team that is located across multiple campuses
  • Develop and maintain an electronic and hard copy office filing system using TRIM, in consultation with the Records Management Unit and in accordance with university policy and statutory requirements.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed calendars, scheduling meetings and appointments and coordinating travel arrangements and accommodation both locally and statewide for students and staff.
  • Updated spreadsheets and databases to track, analyze, and report on performance data.
  • Facilitated training and onboarding for incoming office staff.
  • Transcribed meeting minutes to support sales, business development and senior management teams.

Administration Officer Level 3

Western NSW Local Health District
06.2021 - Current
  • First point of contact for members of the public and patients
  • Complete a range of operational, clerical tasks to ensure the accuracy and efficiency of patient administration
  • Provide excellent customer service including communication, compassion and support for all stakeholders
  • Deal with urgent matters effectively and be able to prioritise workload
  • Work within a team as well as individually when required
  • Maintain a safe environment and support for patients/self/colleagues and members of the public
  • Managing competing demands from multiple stakeholders
  • Liaising with many internal and external stakeholder for the hospital.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Interpret reports and data correction
  • Created, prepared, and delivered reports to various stakeholders.

Receptionist

We Care Health
02.2022 - 05.2023
  • Range of operational, clerical tasks to ensure the accuracy and efficiency of patient administration
  • Scheduling and coordinating appointments, meetings and resources
  • Answering calls, triaging the calls, effective communication with medical team, patients and external stakeholders
  • Maintaining strict confidentiality
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed patient referrals to other medical specialists.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Developing and implementing new processes to improve patient care and satisfaction
  • Customer complaint resolution.

Patient Experience Officer level 4

Western NSW Local Health District
01.2020 - 05.2021
  • First point of contact for members of the public and patients who enter the Emergency Department
  • Provide excellent customer service and support to not only internal customers but also external
  • Liaise with multiple different services to provide the best outcomes to patients
  • Deal with urgent matters effectively and be able to prioritise workload
  • Provide a diverse range of administration tasks.
  • Collaborating with other departments to improve the patient experience
  • Addressed public questions, complaints and requests and provided necessary assistance.
  • Establishing a rapport with the patient and family to learn what is most important to them in their hospital experience and their preferences

Administration Officer Level 3

Western NSW Local Health District
01.2018 - 01.2020
  • First point of contact for members of the public and patients
  • Complete a range of operational, clerical tasks to ensure the accuracy and efficiency of patient administration
  • Provide excellent customer service including communication, compassion and support for all stakeholders
  • Deal with urgent matters effectively and be able to prioritise workload
  • Work within a team as well as individually when required
  • Maintain a safe environment and support for patients/self/colleagues and members of the public
  • Managing competing demands from multiple stakeholders
  • Liaising with many internal and external stakeholder for the hospital.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Interpret reports and data correction
  • Created, prepared, and delivered reports to various stakeholders.

Retail Assistant

French Connection
01.2016 - 01.2017
  • Provide high customer service
  • Accurate stock control and management
  • Receiving and storing the delivery of large amounts of stock
  • Assisting shoppers
  • Working within established guidelines, particularly with brands
  • Customer complaint resolution.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Maintained tidy and organized store environment to comply with cleanliness standards.

Shop Assistant/ Barista

Country Fruit
01.2015 - 01.2016
  • Work as part of a team to provide high quality fruit and vegetables to customers
  • Work in the Delicatessen
  • Provide a very high standard of customer service
  • Barista
  • Responsible for daily rosters
  • Customer complaint resolution.
  • Supported production needs by performing routine tasks using standard procedures and equipment.

Receptionist

Haddins Fitness
01.2014 - 06.2015
  • End of Day balancing of revenue
  • Compiling and generating reports
  • Make the new schedules for the up and coming month for the classes and instructors
  • Copy, file, and maintain documents and records, collect, sort, distribute, and prepare e-mails
  • Help/ assist any people that come into the gym looking for information about Haddins Fitness and the facilities or classes we hold
  • Answering the phone and proving tours to perspective customers of the facilities
  • Customer complaint resolution.

Marketing and Advertising Assistant

Professional Sports Groups
01.2012 - 01.2013
  • Assisted the manager with creating new marketing campaigns
  • Answering telephones and deliver information about the up coming events to the major companies in Abu Dhabi and Dubai
  • Sourcing appropriate venues to host various annual meetings for and presentations from famous sports keynote speakers
  • Responsible for working and maintaining a budget including calculating costs and finding sponsorship.
  • Assisted manager in all aspects of business operations.

Education

Bachelor of Nursing -

Charles Darwin University
12.2024

Bachelor of Business Admin. -

Macquarie University
Sydney
11.2023

Al Yasmina Secondary British School
Abu Dhabi
07.2015

Skills

  • Microsoft Office proficiency
  • Multiple NSW Health IT systems proficiency
  • Time management
  • Problem solving
  • Team work - whilst maintaining the ability to work autonomously
  • Critical thinking

Qualifications And Skills

  • Bachelor of Business Administration
  • Peer Counselor at Al Yasmina school, 2014 - 2015
  • A grade Netball Umpire, 2015
  • Represented UAE netball, 2014+ 2015
  • Selected to play for the UAE touch rugby team, 2014+ 2015
  • Duke of Edinburgh Gold - World Challenge expedition to Uganda, 2014
  • UAE and Australian Driving License, 2014 - current
  • PADI Open Water Diver, 2012 - current

Awards And Appointments

  • Head Girl (School Captain for 2500 students), 2014 - 2015
  • Captain of the touch rugby and netball 1st team, 2014 - 2015
  • Community Service Award, 2013 - 2014
  • Sports Person of The Year, 2012
  • Silver and Gold Duke of Edinburgh, 2011

References

  • Heidi Lees, Acting Nurse Unit Manager, Emergency Department, 6330 5289
  • Alison Parker, Previously: Nurse Unit Manager/ Current: Campus Nurse Manager, Emergency Department, 0413 250 311

Timeline

Student Coordinator/ Administration Officer

Western Sydney University
09.2023 - Current

Receptionist

We Care Health
02.2022 - 05.2023

Administration Officer Level 3

Western NSW Local Health District
06.2021 - Current

Patient Experience Officer level 4

Western NSW Local Health District
01.2020 - 05.2021

Administration Officer Level 3

Western NSW Local Health District
01.2018 - 01.2020

Retail Assistant

French Connection
01.2016 - 01.2017

Shop Assistant/ Barista

Country Fruit
01.2015 - 01.2016

Receptionist

Haddins Fitness
01.2014 - 06.2015

Marketing and Advertising Assistant

Professional Sports Groups
01.2012 - 01.2013

Bachelor of Nursing -

Charles Darwin University

Bachelor of Business Admin. -

Macquarie University

Al Yasmina Secondary British School

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Lucy Thompson