Lucy Tombs
Randwick
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
The Bakery on Glenayr
10.2024 - Current
Barista
Vail Resorts Inc
11.2023 - 09.2024
Barista Shift Supervisor
JJ Bean Coffee Roasters
04.2023 - 10.2023
Barista
The Four Seasons Hotel
11.2022 - 05.2023
Assistant Research Executive
Weave Reasearch Ltd
10.2021 - 09.2022
- Quantitative data analysis, selection and evaluation to create concise and coherent story led presentations.
- Maintenance of client database. Ensuring client meetings are scheduled, client interaction logs are organised, and frequently updating client information.
- Supporting Directors working across CPG clients including Colgate, Palmolive, Burger King, Diageo and Reckitt.
- Proof-reading of reports and optimizing Microsoft Office to create presentations free from errors.
- Using digital fieldwork and data platforms such as Zappi & Voxpopme to review video content for consumer reels.
Junior Content Developer
Truly Content Ltd
07.2021 - 10.2021
- Conducting keyword research to optimize blog and website content for search engine rankings.
- Developing and scheduling engaging content for social media platforms whilst adhering to strict deadlines.
- Collaborating with graphic designers and other departments to create infographics and visually appealing content.
Content Writer and Editor
Impact Magazine
06.2019 - 06.2021
- Utilizing editorial and writing skills to produce articles with creative flair about a range of current topics within the Lifestyle and Features sections.
- Generate and co-ordinate weekly group sessions and article assignments.
- Working towards weekly writing deadlines to create engaging and influential pieces.
Administrative Assistant
My Chores Not Yours
06.2019 - 02.2020
- Invoicing and bookkeeping which required organizational and numeracy skills.
- Verbal and written communication to engage with customers both in person and over email/phone.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Bachelor of Arts - English Language And Literature
The University of Nottingham
Nottinghamshire, UK07-2021
Skills
- Attention to detail
- Time management
- Computer skills
- Data entry
- Customer service
- Editing
- Content creation
- Event planning
- Problem-solving skills
- Organization skills
- Telephone skills
Certification
- RSA Qualified
- The University of Nottingham - Digital Marketing Academy
Timeline
Barista
The Bakery on Glenayr
10.2024 - Current
Barista
Vail Resorts Inc
11.2023 - 09.2024
Barista Shift Supervisor
JJ Bean Coffee Roasters
04.2023 - 10.2023
Barista
The Four Seasons Hotel
11.2022 - 05.2023
Assistant Research Executive
Weave Reasearch Ltd
10.2021 - 09.2022
Junior Content Developer
Truly Content Ltd
07.2021 - 10.2021
Content Writer and Editor
Impact Magazine
06.2019 - 06.2021
Administrative Assistant
My Chores Not Yours
06.2019 - 02.2020
Bachelor of Arts - English Language And Literature
The University of Nottingham
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