Lucy Tran
BYRON BAY,NSW
Summary
Food and Beverage professional with extensive experience in restaurant and hotel operations. Demonstrated ability to improve guest satisfaction through effective complaint resolution and process optimization. Strong skills in team collaboration and cash handling, contributing to operational efficiency. Committed to delivering exceptional dining experiences and maintaining a welcoming environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Hotel Marvell
Byron Bay, Australia
05.2025 - Current
- Possessed comprehensive experience in restaurant operations, minibar management, and in-room dining services.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Utilized Opera and Micros systems for daily operational tasks.
- Addressed guest complaints effectively to enhance service recovery processes.
Food and Beverage Attendant
Sofitel Brisbane Central
Brisbane, Australia
03.2024 - 04.2025
- Ensured daily operations met high standards for food quality and service excellence.
- Streamlined processes to reduce wait times and enhance customer satisfaction.
- Cultivated strong interpersonal skills to improve team collaboration in a fast-paced environment.
Restaurant Host
Mia Hotel Saigon
Ho Chi Minh City, Vietnam
06.2022 - 12.2022
- Streamlined guest greetings, seating, and reservations to enhance service efficiency.
- Collaborated with staff for effective table rotations, reducing wait times.
- Resolved guest concerns to ensure consistent satisfaction levels.
- Maintained welcoming entrance and assisted in coordinating special events.
- Trained new staff and provided management with insights on guest preferences and dining trends.
English Teacher
Dak English
Dak Nong, Vietnam
12.2020 - 06.2022
- Established English Class, employing tailored curriculum and interactive teaching to enhance language skills for diverse age group.
- Coordinated and organized events, workshops to showcase student achievements and foster community engagement.
- Created inclusive classroom ambiance, while collaborating with parents for continuous improvement.
Food and Beverage Attendant & Lounge Host
InterContinental Phu Quoc
Phu Quoc, Vietnam
12.2018 - 06.2019
- Welcomed guests, ensuring positive entry experiences.
- Managed reservations and coordinated seating arrangements.
- Maintained lounge ambiance, aligning with brand standards.
- Addressed guest inquiries and resolved any concerns promptly.
- Collaborated with bartenders for efficient drink service.
- Promoted exclusive drink specials and events.
- Assisted in inventory and stock management.
- Ensured cleanliness and safety of the lounge area.
Education
Master of International Tourism and Hospitality Management - Hospitality And Tourism Management
James Cook University
QLD05.2025
Bachelor of Languages -
The University of Economics
Ho Chi Minh City01.2022
Skills
- Customer service excellence
- Operational management
- Event coordination
- Team collaboration
- Cash handling expertise
- Language proficiency
References
Yash Kadam, Restaurant Manager, Hotel Marvell, 0470225986, yash@hotelmarvell.com.au
Languages
- English
- Vietnamese
Languages
English
Professional
Vietnamese
Full Professional
Certification
- RSA (QLD)
Timeline
Food and Beverage Attendant
Hotel Marvell
05.2025 - Current
Food and Beverage Attendant
Sofitel Brisbane Central
03.2024 - 04.2025
Restaurant Host
Mia Hotel Saigon
06.2022 - 12.2022
English Teacher
Dak English
12.2020 - 06.2022
Food and Beverage Attendant & Lounge Host
InterContinental Phu Quoc
12.2018 - 06.2019
Master of International Tourism and Hospitality Management - Hospitality And Tourism Management
James Cook University
Bachelor of Languages -
The University of Economics
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