Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lucy Tran

SPRINGVALE,VIC

Summary

I'm a third-year student in the Chiropractic course at RMIT University, who is passionate about treating and helping patients and people in my community.

Dedicated senior barista with proven expertise in customer service, training, and community engagement. Known for effective communication and problem-solving skills, driving customer satisfaction and loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Barista

the healthlink crew
glen waverley, VIC
03.2021 - 07.2025
  • Responded to customer inquiries through various communication channels.
  • Assisted customers with product selection and service recommendations.
  • Trained new staff on customer care protocols and company policies.
  • Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.

charity volunteer

volunteer
vietnam
01.2021 - 01.2024
  • Helped organize and distribute food and drinks to individuals and families in need
  • Ensured sanitary handling of food items and maintained clean serving areas
  • Provided friendly, respectful service to diverse community members
  • Supported logistics such as setting up tables, unloading supplies, and cleaning up after events
  • Demonstrated reliability, teamwork, and strong communication during high-demand periods

international captain

year 12 at high school
01.2022 - 12.2022
  • Represented international students in school events, meetings, and student forums
  • Acted as a liaison between international students and school staff to support student well-being
  • Led welcome and orientation sessions for new students
  • Organized cultural activities to promote diversity and inclusion
  • Demonstrated leadership, empathy, and cross-cultural communication in a multicultural school environment

Education

Bachelor of Health Science/ Chiropractic - Chiropractic

RMIT University
Melbourne, VIC
12-2028

Skills

  • Community outreach
  • Effective listening
  • Customer service
  • Fast learner
  • Team building
  • Cross-cultural communication
  • Project management

Certification

  • car liscence

Languages

English
Native/ Bilingual
Vietnamese
Native/ Bilingual

Timeline

international captain

year 12 at high school
01.2022 - 12.2022

Senior Barista

the healthlink crew
03.2021 - 07.2025

charity volunteer

volunteer
01.2021 - 01.2024

Bachelor of Health Science/ Chiropractic - Chiropractic

RMIT University

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Lucy Tran