Lucy Wardle
Frankston ,VIC
Summary
Adept at enhancing client well-being, I excelled in a compassionate role at Private Care, seamlessly integrating organisational skills and empathy. Achievements include streamlining processes for efficiency at IGA and significantly improving client satisfaction through personalized care. My adaptability and customer service prowess have consistently contributed to team and client successes.
Overview
8
8
years of professional experience
Work History
Disability Support Worker
Private Care
08.2019 - 04.2022
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
Cashier
IGA
10.2014 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
Bachelor Of Social Science - Sociology
Murdoch University
Perth, WASkills
- Organisational Skills
- Working under pressure
- Customer service
- Time management
Accomplishments
- Award for customer service and efficiency with IGA
Timeline
Disability Support Worker
Private Care
08.2019 - 04.2022
Cashier
IGA
10.2014 - 12.2017
Bachelor Of Social Science - Sociology
Murdoch University
Similar Profiles
Tara ShinabargerTara Shinabarger
Private Caregiver at Private CarePrivate Caregiver at Private Care
Jacqueline BarajasJacqueline Barajas
Caregiver at Private CareCaregiver at Private Care
Sheyene FerreiraSheyene Ferreira
Home Health Aide at Private CareHome Health Aide at Private Care
Ava GoncalvesAva Goncalves
Full Time Nanny at Private CareFull Time Nanny at Private Care
Olivia GroeneveldOlivia Groeneveld
Starlight Volunteer at The Starlight FoundationStarlight Volunteer at The Starlight Foundation