Lucy Whitting
Findon,SA
Summary
As a customer service professional that has had a comprehensive employment history working with people, have strong attention to detail and sound communication skills. I am a highly motivated, passionate individual with exceptional multi-tasking and organisational skills. Having experience with in a variety of roles in the retail and administrative industries, I have been able to hone my skills as a professional and positive employee who thrives in a busy and dynamic work environment.
Overview
9
9
years of professional experience
Work History
Practice Manager
Dr Meng Ling
01.2021 - Current
- Manage calendar, scheduling surgeries and appointments across five locations around Adelaide
- Run face to face consultation clinics and provide assistance with all clinical follow up i.e. booking radiology, Allied Health appointments and Anaesthetic reviews
- Typing all correspondence to GPs, Allied Health Professionals and medical reports
- Documenting patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Billing uninsured, private health, Workcover and DVA consultations and surgery accounts
- Responsible for all incoming calls and emails
- Replenishing of stock for the practice
Practice Manager
North Adelaide Specialist Centre
04.2017 - 01.2021
- Greeted incoming patients professionally and provided friendly with knowledgeable assistance
- Recruited, hired and trained all staff, providing direct supervision and ongoing staff development
- Managed calendar and scheduled surgeries and appointments for three providers based on optimal patient loads and clinician availability
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Provided clerical support to three medical practitioners by typing correspondence to GP's, faxing and filing documents
- Billing and account settlement
Receptionist
Greenways Apartments
06.2015 - 04.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Processing and balancing end of day
- Working with numerous government funded services for accounts for rural guests
- Responsible for management of daily rates through online booking activity.
- General office opening and closing procedures
- Provided training to new employees
Education
Bachelor Degree - Communications majoring in International Relations
University of South Australia
Adelaide, SA11.2015
Skills
- Customer service and support skills
- Excellent communication skills both written and verbal
- Priding myself in customer focus and satisfaction
- Proactive and forward thinking
- Autonomous and collaborative employee
- Wiling and eager to learn new skills which will enhance performance in future roles
- Autonomous and collaborative employee
- Wiling and eager to learn new skills which will enhance my performance in my future role
- Autonomous and collaborative employee
- Wiling and eager to learn new skills which will enhance my performance in my future role
References
- Liam Klenner, Practice Manager, Orthopaedics SA, 0413 091 535
- Alexandra White, Former Practice Manager North Adelaide Specialist Centre, 0428 758 001
Timeline
Practice Manager
Dr Meng Ling
01.2021 - Current
Practice Manager
North Adelaide Specialist Centre
04.2017 - 01.2021
Receptionist
Greenways Apartments
06.2015 - 04.2017
Bachelor Degree - Communications majoring in International Relations
University of South Australia
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