Lucy Wong
Summary
I am an organized and dependable person successful at managing multiple priorities with a positive attitude. I am seeking an opportunity to work in an industry where I can make a positive difference in people's lives.
Overview
7
7
years of professional experience
Work History
Client Service Officer
Department Of Communities And Justice
05.2021 - Current
- Asses and triage clients for social housing assistance and eligibility
- Provide holistic management approach with clients from tenancy sign up, settling in, proactive case management and sustaining tenancy
- Manage a portfolio of 420 tenancies
- Conduct regular Client Service Visits in client homes to monitor client wellbeing, client property care, safety and maintenance concerns
- Manage client rent and water accounts and initiate arrears recovery action where required
- Respond to client enquiries via phone, email and in person and finding the most appropriate solutions to the enquiry.
- Maintain call records, system entries and client service data bases via TRIM and HOMES
- Work alongside specialist where additional support has been identified for clients and refer to appropriate channels
- Collaborate with staff members to enhance client service experience and exceed team goals through effective client satisfaction rates.
- Support and train new staff regarding departmental operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Technical Support Officer
MATE Internet
04.2021 - 03.2023
- Provide customer service in call centre environment
- Handle inbound and outbound customer calls and respond to customer inquiries via phone, email or live chat
- Troubleshoot and configure customer issues relating to internet connection, data and mobile
- Complete sale targets to fulfill KPI's
Receptionist
Dynamic Healthcare
01.2021 - 04.2022
- Managing daily front of house operations ensuring the clinic is organised and well stocked.
- Register new patients and update existing patient records on software system ‘Cliniko' and complete all necessary forms and documentation
- Schedule appointments and maintain calendars for allied health professionals
- Ensuring that appointments are running smoothly and practitioners are notified of patient arrivals and delays
- Collect and record all co-pays, cash, card, Medicare and HICAPS transactions are correct
- Maintain and protect patient privacy and confidentiality making sure protected health information is secured
- Answer incoming phone calls and return missed calls, respond to voicemails and emails and distribute incoming mail
- Maintain both physical and digital filing systems and create a more efficient filing process
Customer Service
Coles
04.2019 - 12.2020
- Shelf display
- Customer Service
- Night fill stock replenishment
- Deli - Maintain compliance with company policies and procedures for food safety, sanitation and quality
- Deli - Ensuring that all displays, products, and services comply with company and Australian food safety standards
- Deli - Recommending slicing, weighing, packaging, and pricing cold meats, cheeses, seafood, olives and poultry
Merchandiser
Mondelez
01.2020 - 12.2020
- Displaying products according to market promotions and sales in various supermarket locations
- Design and construct shelf displays and strategically placing them to increase store sales to meet KPI's
- Preparing daily schedules to ensure duties are completed within scope.
- Ensure stores are complying with promotional and contract agreements.
- Maintained relationships with Managers and key personnel to develop sales and marketing plans that increased excitement and sales of promotions.
Customer Service
Kmart
03.2017 - 04.2019
- Shelf display
- Customer Service
- Stock replenishment
- Cleaning
- Registers and Cash handling
Education
Certificate IV Social Housing -
TAFE
04.2023
Diploma of Community Services -
TAFE
12.2019
Higher School Certificate -
Bonnyrigg High School
11.2018
Certificate II Business Services -
Bonnyrigg High School
10.2018
Accomplishments
- 2022 - Client Service Champion finalist for Department of Communities and Justice, Western Sydney Nepean Blue Mountains District
- 2023 - Participated in Parramatta Homelessness Week Street Count
- Speak, read and write fluently in English
- Computer literate
- Proficient in Microsoft Word, Excel and PowerPoint
- Participated in the High Resolves Leadership Program 2015 – 2016
- NSW current unrestricted drivers license
- Safe Work NSW White Card
- Vaccinated against COVID
Timeline
Client Service Officer
Department Of Communities And Justice
05.2021 - Current
Technical Support Officer
MATE Internet
04.2021 - 03.2023
Receptionist
Dynamic Healthcare
01.2021 - 04.2022
Merchandiser
Mondelez
01.2020 - 12.2020
Customer Service
Coles
04.2019 - 12.2020
Customer Service
Kmart
03.2017 - 04.2019
Certificate IV Social Housing -
TAFE
Diploma of Community Services -
TAFE
Higher School Certificate -
Bonnyrigg High School
Certificate II Business Services -
Bonnyrigg High School
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