Lucyanna Te-Hei Teariki
Marsden, QLD,QLD
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Shop Manager/Assistant Manager
Cheap As Chips
08.2022 - 06.2023
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Manager
Mc Donald’s
Auckland
04.2013 - 06.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Team member/Manager
Mc Donald’s
02.2010 - 03.2013
Catering
01.2007 - 12.2007
- Skilled at working independently and collaboratively in a team environment
08.2007 - 11.2007
- Filling, packaging, labelling.
Education
NCEA Level 1,2,3 passed with achieved -
Otahuhu College
Skills
- Cost Containment
- Personnel Scheduling
- Effective Working Relationships
- Capital Expenditures Oversight
- Critical Thinking
- Predictive and Preventive Maintenance
- POS Systems
Timeline
Shop Manager/Assistant Manager
Cheap As Chips
08.2022 - 06.2023
Manager
Mc Donald’s
04.2013 - 06.2018
Team member/Manager
Mc Donald’s
02.2010 - 03.2013
08.2007 - 11.2007
Catering
01.2007 - 12.2007
NCEA Level 1,2,3 passed with achieved -
Otahuhu College
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