Lucy Sofie Wege
West Perth,WA
Summary
A highly motivated and customer-focused professional with diverse experience in the service and retail industries. Having worked at Java Juice, as a hospitality assistant, in sales at Zara, and in various restaurant roles, I have developed strong skills in customer service, team collaboration, and sales techniques. My background in hospitality has honed my ability to thrive in fast-paced environments, ensuring guest satisfaction and efficient service delivery. I am eager to bring my experience and passion for quality service to a new role where I can continue to contribute to a dynamic team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Java Juice Team Member
Java Juice
03.2024 - 08.2024
- Provided excellent customer service by taking orders, answering questions, and making product recommendations to enhance customer satisfaction.
- Prepared and served a variety of smoothies, juices, and healthy snacks, following company recipes and maintaining high-quality standards.
- Ensured a clean and organized work environment by regularly sanitizing equipment, counters, and customer areas, adhering to health and safety regulations.
- Managed cash transactions, processed payments, and handled the POS system efficiently, ensuring accurate accounting at the end of each shift.
- Assisted with inventory management by stocking supplies, checking for product freshness, and reporting inventory levels to the manager.
- Worked collaboratively with team members to maintain a positive and energetic atmosphere, contributing to a welcoming environment for customers.
Hospitality Assistant
Hotel
05.2023 - 01.2024
- Provided exceptional customer service by welcoming and assisting guests, ensuring a positive and memorable experience.
- Managed guest check-ins and check-outs, handling reservations, and efficiently processing payments.
- Coordinated with kitchen and service staff to ensure timely and accurate delivery of food and beverages to guests.
- Maintained a clean and organized work environment, adhering to health and safety standards.
- Assisted in event setup and breakdown, ensuring that all guest needs were met during special occasions.
- Addressed guest inquiries and resolved complaints professionally, ensuring high levels of guest satisfaction.
- Supported team members in daily operations, contributing to a smooth and efficient service flow.
Sales Associate
Zara
01.2023 - 05.2023
- Assisted customers with product selection, providing exceptional service to ensure a positive shopping experience.
- Maintained product displays and organized store layout to attract customers and enhance sales.
- Handled cash transactions, returns, and exchanges with accuracy and efficiency. Also worked with pos and harmony.
- Monitored inventory levels, restocked merchandise, and communicated stock needs to management.
- Provided styling advice and personalized recommendations to customers, increasing sales and customer satisfaction.
- Collaborated with team members to achieve sales targets and maintain a clean, organized store environment.
- Stayed updated on current fashion trends and store promotions to effectively inform and engage customers.
Server,Bartender,Barista,Busser,Host
Italo
06.2020 - 09.2021
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Prepared tables for guests and reset tables between customers.
- Greeted and escorted guests to tables.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Informed kitchen staff regarding special order requirements.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Skills
- Customer Service
- FLUENT IN German
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- people skills
- inventory management
- independence
- handling POS systems
- fast learning
- time management
- sales negotiation
- quick thinking
- Computer Skills
- Safety understanding
- Attention to Detail
- Cash Handling
- Workplace Safety
Certification
FoodSafe - Food Handler Training Program
Languages
German
Native or Bilingual
English
Full Professional
Russian
Limited Working
Timeline
Java Juice Team Member
Java Juice
03.2024 - 08.2024
Hospitality Assistant
Hotel
05.2023 - 01.2024
Sales Associate
Zara
01.2023 - 05.2023
Server,Bartender,Barista,Busser,Host
Italo
06.2020 - 09.2021
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