Ludek Mrkacek
Benowa,QLD
Summary
Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Overview
12
12
years of professional experience
Work History
Barista, Waiter
Madisons Cafe
05.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.\
Restaurant Manager
Husičky s.r.o. Restaurant Tiskárna Narodni, Prague
10.2021 - 03.2023
- Operation of the whole restaurant
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Administration with cash register system - Septim
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Bartender
Potrefena Husa Narodni, Prague
04.2019 - 07.2020
- Making Coffee
- Basic mixology
- Beer Taping
- Responsibility for inventories
- Maintenance of bar and tap equipment
Waiter, Bartender, Sommelier
Lobkowicz Palace, La Favola, Prague
10.2015 - 04.2019
- Planning of parties and gala dinners
- Serving banquets, weddings, etc.
- Selecting the right of wines for clients
- Barista
- Headwaiter
Barback
Ask Italia Restaurant, London
10.2014 - 09.2015
- Preparing the bar
- Cleaning the restaurant
- Washing dishes
- Helping out to senior bartenders
Head Waiter
Cinet s.r.o. Potrefená Husa Anděl, Prague
01.2013 - 07.2014
- Leading a team of people
- Responsibility for money, inventories
- Supervising manager
Education
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Cash Register Operation
- Order Taking
- Team Leadership
- Adaptive and creative
- Espresso machine operation
- Beverage Preparation
- Excellent memory
- Food Preparation
Timeline
Barista, Waiter
Madisons Cafe
05.2023 - Current
Restaurant Manager
Husičky s.r.o. Restaurant Tiskárna Narodni, Prague
10.2021 - 03.2023
Bartender
Potrefena Husa Narodni, Prague
04.2019 - 07.2020
Waiter, Bartender, Sommelier
Lobkowicz Palace, La Favola, Prague
10.2015 - 04.2019
Barback
Ask Italia Restaurant, London
10.2014 - 09.2015
Head Waiter
Cinet s.r.o. Potrefená Husa Anděl, Prague
01.2013 - 07.2014
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