Overview
Work History
Education
Skills
Timeline
Generic

LUDY GAMBOA

Annandale,NSW

Overview

30
30
years of professional experience

Work History

CREDIT CONTROL ADMINISTRATOR

EMPLOYSURE PTY LTD
SYDNEY
06.2023 - 10.2023
  • Management of Australia and New Zealand Credit Control mailbox
  • Investigating dishonoured payments and arranging redraws
  • Handling calls from clients
  • Calculating Early Termination fees
  • Investigating client accounts and sending the initial Credit Control email
  • Making outbound collections calls to clients to follow-up on promised payments
  • Managed a bank ledger for both New Zealand and Australian accounts approx
  • 120 toaccounts weekly
  • Processing of credit card payments
  • Customer service both internal and external
  • Submission of the month end reports.

SENIOR OPERATIONS ADMINISTRATOR

MACQUARIE BANK
SYDNEY
06.2007 - 05.2023
  • I was part of a team called banking and financial services group within Macquarie Bank that comprises retail banking and financial services businesses, providing a diverse range of personal banking, wealth management and business banking products and services to retail customers, advisers, brokers and business clients
  • I was responsible for delivering inbound and outbound operational services to external clients and internal business units
  • The tasks include sorting and dispersing inbound mail collating and lodging outgoing mail, registration and delivery of packages, sorting and printing and lodgement of outbound client correspondence
  • I did data entry of more than 300 clients accounts distributed to other teams’ inbox per day
  • These tasks involve a very good eye for detail and an ability to multi-task when managing changing priorities.

SENIOR ASSOCIATE (AUTHORISING ADMINISTRATOR

MACQUARIE BANK
SYDNEY
10.2003 - 05.2007
  • I was responsible for checking and then authorizing all withdrawal payments including superannuation payment to clients
  • I manually checked new account applications and followed up other required documents from clients
  • Maintaining clients’ accounts are up to date on the system including new address and other personal information.

RISK AND COMPLIANCE OFFICER

MACQUARIE BANK
SYDNEY
05.2000 - 09.2003
  • I was responsible for the daily management of cheques by manually checking for signatures, amounts, dates either postdated or stale
  • I managed the reconciliation of the debit and credit reports.

FRAUD OFFICER

NATIONAL AUSTRALIA BANK CARDS CENTRE
SYDNEY
09.1994 - 06.1999
  • Establishment of fraud from contact with clients, Cardlink services and other areas within and outside of the NSW card Centre
  • Completion of 30 fraud files per month, maintaining service standards such as warning bulletin advices to be faxed immediately after flagging the account as blocked
  • Sent out letters to clients within 48 hours of contact
  • Sent out investigation requests to fraud investigators in Cardlink Services within 72 hours of contact
  • Completion of clerical duties associated with fraud accounts such as chargebacks, voucher requests from merchants, correspondence, counterfeit alerts and enquiries
  • Reply to all clients’ queries either by phone or by correspondence.

CREDIT CONTROL OFFICER

NATIONAL AUSTRALIA BANK CARDS CENTRE
SYDNEY
07.1993 - 09.1994
  • Processing of all credit card applications for Queensland, Melbourne and Sydney clients
  • Liaise with credit card customers for all card enquiries over the phone and with other bank administrators.

DATA ENTRY CLERK, KEYPUNCH OPERATOR

NATIONAL AUSTRALIA BANK CARDS CENTRE
05.1993 - 07.1993
  • Keying of all information associated with credit cards records.

Education

Bachelor of Science - Commerce, Business Management

FAR EASTERN UNIVERSITY

Novaliches Academy

PHILIPPINES Programming Cobol/ Data Entry Keypunch operation short courses -

MANILA DATA PROCESSING

Skills

  • NON TECHNICAL
  • SKILLS:
  • Attention to detail, people skills, data entry, resilience, time management, team work, rapport
  • Building, proactive approach, self motivated, friendly, helpful, empathy and compassionate
  • COMPUTER SKILLS:
  • MS EXCEL, intermediate MS Word, Windows NT, Intermediate
  • EDUCATIONAL
  • QUALIFICATIONS

Timeline

CREDIT CONTROL ADMINISTRATOR

EMPLOYSURE PTY LTD
06.2023 - 10.2023

SENIOR OPERATIONS ADMINISTRATOR

MACQUARIE BANK
06.2007 - 05.2023

SENIOR ASSOCIATE (AUTHORISING ADMINISTRATOR

MACQUARIE BANK
10.2003 - 05.2007

RISK AND COMPLIANCE OFFICER

MACQUARIE BANK
05.2000 - 09.2003

FRAUD OFFICER

NATIONAL AUSTRALIA BANK CARDS CENTRE
09.1994 - 06.1999

CREDIT CONTROL OFFICER

NATIONAL AUSTRALIA BANK CARDS CENTRE
07.1993 - 09.1994

DATA ENTRY CLERK, KEYPUNCH OPERATOR

NATIONAL AUSTRALIA BANK CARDS CENTRE
05.1993 - 07.1993

Bachelor of Science - Commerce, Business Management

FAR EASTERN UNIVERSITY

Novaliches Academy

PHILIPPINES Programming Cobol/ Data Entry Keypunch operation short courses -

MANILA DATA PROCESSING
LUDY GAMBOA