Management of Australia and New Zealand Credit Control mailbox
Investigating dishonoured payments and arranging redraws
Handling calls from clients
Calculating Early Termination fees
Investigating client accounts and sending the initial Credit Control email
Making outbound collections calls to clients to follow-up on promised payments
Managed a bank ledger for both New Zealand and Australian accounts approx
120 toaccounts weekly
Processing of credit card payments
Customer service both internal and external
Submission of the month end reports.
SENIOR OPERATIONS ADMINISTRATOR
MACQUARIE BANK
SYDNEY
06.2007 - 05.2023
I was part of a team called banking and financial services group within Macquarie Bank
that comprises retail banking and financial services businesses, providing a diverse
range of personal banking, wealth management and business banking products and
services to retail customers, advisers, brokers and business clients
I was responsible for delivering inbound and outbound operational services to external
clients and internal business units
The tasks include sorting and dispersing inbound
mail collating and lodging outgoing mail, registration and delivery of packages, sorting
and printing and lodgement of outbound client correspondence
I did data entry of more than 300 clients accounts distributed to other teams’ inbox per
day
These tasks involve a very good eye for detail and an ability to multi-task when
managing changing priorities.
SENIOR ASSOCIATE (AUTHORISING ADMINISTRATOR
MACQUARIE BANK
SYDNEY
10.2003 - 05.2007
I was responsible for checking and then authorizing all withdrawal payments including
superannuation payment to clients
I manually checked new account applications and followed up other required
documents from clients
Maintaining clients’ accounts are up to date on the system including new address and
other personal information.
RISK AND COMPLIANCE OFFICER
MACQUARIE BANK
SYDNEY
05.2000 - 09.2003
I was responsible for the daily management of cheques by manually checking for
signatures, amounts, dates either postdated or stale
I managed the reconciliation of the debit and credit reports.
FRAUD OFFICER
NATIONAL AUSTRALIA BANK CARDS CENTRE
SYDNEY
09.1994 - 06.1999
Establishment of fraud from contact with clients, Cardlink services and other areas
within and outside of the NSW card Centre
Completion of 30 fraud files per month, maintaining service standards such as warning
bulletin advices to be faxed immediately after flagging the account as blocked
Sent out letters to clients within 48 hours of contact
Sent out investigation requests to fraud investigators in Cardlink Services within 72
hours of contact
Completion of clerical duties associated with fraud accounts such as chargebacks,
voucher requests from merchants, correspondence, counterfeit alerts and enquiries
Reply to all clients’ queries either by phone or by correspondence.
CREDIT CONTROL OFFICER
NATIONAL AUSTRALIA BANK CARDS CENTRE
SYDNEY
07.1993 - 09.1994
Processing of all credit card applications for Queensland, Melbourne and Sydney
clients
Liaise with credit card customers for all card enquiries over the phone and with other
bank administrators.
DATA ENTRY CLERK, KEYPUNCH OPERATOR
NATIONAL AUSTRALIA BANK CARDS CENTRE
05.1993 - 07.1993
Keying of all information associated with credit cards records.
Education
Bachelor of Science - Commerce, Business Management
FAR EASTERN UNIVERSITY
Novaliches Academy
PHILIPPINES
Programming Cobol/ Data Entry Keypunch operation short courses -
MANILA DATA PROCESSING
Skills
NON TECHNICAL
SKILLS:
Attention to detail, people skills, data entry, resilience, time management, team work, rapport
Building, proactive approach, self motivated, friendly, helpful, empathy and compassionate
COMPUTER SKILLS:
MS EXCEL, intermediate MS Word, Windows NT, Intermediate
EDUCATIONAL
QUALIFICATIONS
Timeline
CREDIT CONTROL ADMINISTRATOR
EMPLOYSURE PTY LTD
06.2023 - 10.2023
SENIOR OPERATIONS ADMINISTRATOR
MACQUARIE BANK
06.2007 - 05.2023
SENIOR ASSOCIATE (AUTHORISING ADMINISTRATOR
MACQUARIE BANK
10.2003 - 05.2007
RISK AND COMPLIANCE OFFICER
MACQUARIE BANK
05.2000 - 09.2003
FRAUD OFFICER
NATIONAL AUSTRALIA BANK CARDS CENTRE
09.1994 - 06.1999
CREDIT CONTROL OFFICER
NATIONAL AUSTRALIA BANK CARDS CENTRE
07.1993 - 09.1994
DATA ENTRY CLERK, KEYPUNCH OPERATOR
NATIONAL AUSTRALIA BANK CARDS CENTRE
05.1993 - 07.1993
Bachelor of Science - Commerce, Business Management
FAR EASTERN UNIVERSITY
Novaliches Academy
PHILIPPINES
Programming Cobol/ Data Entry Keypunch operation short courses -
Senior Business Development Manager (Redundant) at Retinue Accounting Pty LtdSenior Business Development Manager (Redundant) at Retinue Accounting Pty Ltd