LUDY GAMBOA
Annandale,NSW
Overview
30
30
years of professional experience
Work History
CREDIT CONTROL ADMINISTRATOR
EMPLOYSURE PTY LTD
SYDNEY
06.2023 - 10.2023
- Management of Australia and New Zealand Credit Control mailbox
- Investigating dishonoured payments and arranging redraws
- Handling calls from clients
- Calculating Early Termination fees
- Investigating client accounts and sending the initial Credit Control email
- Making outbound collections calls to clients to follow-up on promised payments
- Managed a bank ledger for both New Zealand and Australian accounts approx
- 120 toaccounts weekly
- Processing of credit card payments
- Customer service both internal and external
- Submission of the month end reports.
SENIOR OPERATIONS ADMINISTRATOR
MACQUARIE BANK
SYDNEY
06.2007 - 05.2023
- I was part of a team called banking and financial services group within Macquarie Bank that comprises retail banking and financial services businesses, providing a diverse range of personal banking, wealth management and business banking products and services to retail customers, advisers, brokers and business clients
- I was responsible for delivering inbound and outbound operational services to external clients and internal business units
- The tasks include sorting and dispersing inbound mail collating and lodging outgoing mail, registration and delivery of packages, sorting and printing and lodgement of outbound client correspondence
- I did data entry of more than 300 clients accounts distributed to other teams’ inbox per day
- These tasks involve a very good eye for detail and an ability to multi-task when managing changing priorities.
SENIOR ASSOCIATE (AUTHORISING ADMINISTRATOR
MACQUARIE BANK
SYDNEY
10.2003 - 05.2007
- I was responsible for checking and then authorizing all withdrawal payments including superannuation payment to clients
- I manually checked new account applications and followed up other required documents from clients
- Maintaining clients’ accounts are up to date on the system including new address and other personal information.
RISK AND COMPLIANCE OFFICER
MACQUARIE BANK
SYDNEY
05.2000 - 09.2003
- I was responsible for the daily management of cheques by manually checking for signatures, amounts, dates either postdated or stale
- I managed the reconciliation of the debit and credit reports.
FRAUD OFFICER
NATIONAL AUSTRALIA BANK CARDS CENTRE
SYDNEY
09.1994 - 06.1999
- Establishment of fraud from contact with clients, Cardlink services and other areas within and outside of the NSW card Centre
- Completion of 30 fraud files per month, maintaining service standards such as warning bulletin advices to be faxed immediately after flagging the account as blocked
- Sent out letters to clients within 48 hours of contact
- Sent out investigation requests to fraud investigators in Cardlink Services within 72 hours of contact
- Completion of clerical duties associated with fraud accounts such as chargebacks, voucher requests from merchants, correspondence, counterfeit alerts and enquiries
- Reply to all clients’ queries either by phone or by correspondence.
CREDIT CONTROL OFFICER
NATIONAL AUSTRALIA BANK CARDS CENTRE
SYDNEY
07.1993 - 09.1994
- Processing of all credit card applications for Queensland, Melbourne and Sydney clients
- Liaise with credit card customers for all card enquiries over the phone and with other bank administrators.
DATA ENTRY CLERK, KEYPUNCH OPERATOR
NATIONAL AUSTRALIA BANK CARDS CENTRE
05.1993 - 07.1993
- Keying of all information associated with credit cards records.
Education
Bachelor of Science - Commerce, Business Management
FAR EASTERN UNIVERSITY
Novaliches Academy
PHILIPPINES Programming Cobol/ Data Entry Keypunch operation short courses -
MANILA DATA PROCESSING
Skills
- NON TECHNICAL
- SKILLS:
- Attention to detail, people skills, data entry, resilience, time management, team work, rapport
- Building, proactive approach, self motivated, friendly, helpful, empathy and compassionate
- COMPUTER SKILLS:
- MS EXCEL, intermediate MS Word, Windows NT, Intermediate
- EDUCATIONAL
- QUALIFICATIONS
Timeline
CREDIT CONTROL ADMINISTRATOR
EMPLOYSURE PTY LTD
06.2023 - 10.2023
SENIOR OPERATIONS ADMINISTRATOR
MACQUARIE BANK
06.2007 - 05.2023
SENIOR ASSOCIATE (AUTHORISING ADMINISTRATOR
MACQUARIE BANK
10.2003 - 05.2007
RISK AND COMPLIANCE OFFICER
MACQUARIE BANK
05.2000 - 09.2003
FRAUD OFFICER
NATIONAL AUSTRALIA BANK CARDS CENTRE
09.1994 - 06.1999
CREDIT CONTROL OFFICER
NATIONAL AUSTRALIA BANK CARDS CENTRE
07.1993 - 09.1994
DATA ENTRY CLERK, KEYPUNCH OPERATOR
NATIONAL AUSTRALIA BANK CARDS CENTRE
05.1993 - 07.1993
Bachelor of Science - Commerce, Business Management
FAR EASTERN UNIVERSITY
Novaliches Academy
PHILIPPINES Programming Cobol/ Data Entry Keypunch operation short courses -
MANILA DATA PROCESSING
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