Luella Dsouza
Drouin
Summary
Adept at transportation logistics and multitasking, I significantly enhanced operational efficiency at Electrolux Home Care Products Ltd. by implementing performance improvement strategies, leading to improved profit margins. Skilled in data management and fostering strong supplier relationships, my proactive approach and time management skills have consistently driven project success and compliance with WHS standards.
Overview
8
8
years of professional experience
Work History
Finance Administrator
Metricon Homes
07.2023 - Current
- Calculating rebates for VIC, NSW, SA & QLD manually or using Datalink.
- Checking the required documentation based on daily ACC report to ensure completeness.
- Final account merge and save.
- Print and save amended payment schedules documentation.
- Ensure Exception reports are actioned.
- Reconciled accounts and investigated variances.
- Ensured timely payment of vendor invoices, maintaining strong relationships with suppliers and partners.
- Completed clerical and data entry tasks to optimize financial procedures.
- Prepared and posted receipts and deposits to facilitate standard bookkeeping.
Site Coordinator
Electrolux Home Care Products Ltd.
10.2021 - 07.2023
- Undertaking general administrative duties
- Act as the gatekeeper for site security and visitor registration
- Managing internal and external mail
- Processing all payable invoices to site accounts
- Drivers pay
- Stocking office supplies and maintaining meeting rooms.
- Maintaining printers, telephones, faxes and photocopiers
- Arranging training and induction initiatives in accordance with WHS requirements
- Workshop pays
- Liaising with facilities management to ensure site maintenance
- Monthly reporting and gathering data on sustainability
- Assisting the State Operations Manager with day to day functions and ensure the compliance of all WHS responsibilities by holding the position of site Safety Champion.
- Assist team in undertaking risk assessment, work instructions using Solv Safety
- Organising site WHS meeting and taking notes
- Conducting site inspections using Solv Safety.
- Contractor and visitors management
Transport Allocator
Electrolux Home Care Products Ltd.
08.2017 - 10.2021
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Conducted research, gathered information from multiple sources and presented results.
- Delivered product to customer locations within specific timeframes.
- Oversaw daily operations to ensure high levels of productivity.
- Resolved problems, improved operations and provided exceptional service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Drove operational improvements which resulted in savings and improved profit margins.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Improved operations through consistent hard work and dedication.
Customer Service Assistant/ Coles Central Ordering
Salmat SalesForce
04.2017 - 08.2017
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
- Delivered prompt service to prioritize customer needs.
- Entered orders into Citrix computer database system.
- Effective liaison between customers and internal departments.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Customer Service Cashier
Reject Shop
11.2016 - 08.2017
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Completed file maintenance log for price discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Bachelor Of Commerce -
Periyar University
Mumbai, India05.2012
Skills
- Transportation and logistics planning
- Rail transportation
- Transporting and delivery
- Multitasking abilities
- Data management
- MS Office
- Managing Office Supply Inventory
- Processing expenses
- Technical Support
- Time management
- Scheduling
- Expense reporting
- Budgeting
- Travel coordination
- Site Inspection
- Risk Assessment
Accomplishments
- Collaborated with the team in the development of Radaro in VIC Distribution.
Timeline
Finance Administrator
Metricon Homes
07.2023 - Current
Site Coordinator
Electrolux Home Care Products Ltd.
10.2021 - 07.2023
Transport Allocator
Electrolux Home Care Products Ltd.
08.2017 - 10.2021
Customer Service Assistant/ Coles Central Ordering
Salmat SalesForce
04.2017 - 08.2017
Customer Service Cashier
Reject Shop
11.2016 - 08.2017
Bachelor Of Commerce -
Periyar University
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