Luella Martens
Holbrook,NSW
Summary
Dedicated professional with a proactive approach and quick learning ability. Demonstrates strong work ethic and effective communication skills. Committed to contributing to team success and achieving organizational objectives.
Overview
9
9
years of professional experience
Work History
Store Manager
Eckersleys
12.2023 - Current
- Managing the day to day responsibilities of running the store
- I have a strong sense of achievement in this role, it has made me grow into a better communicator and a more supportive part of the team
- I choose to see the positive and embrace my team to uplift them and create a great team environment
Supervisor
Spotlight
12.2016 - Current
- Managed inward and outward stock
- Running a team
- Organised daily duties
- Create a positive work environment
- Supporting role to managers
- Taking a leadership role
Supervising Team Member
Spotlight
11.2016 - Current
- Contributed to team success by completing jobs quickly and accurately
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Evaluated customer needs and feedback to drive product and service improvements
- Conducted regular reviews of operations and identified areas for improvement
- Helped meet changing demands by recommending improvements to business systems or procedures
- Maintained productive, efficient approach to all tasks
- Kept work areas clean, organised, and safe to promote efficiency and team safety
- Learned all required tasks quickly to maximise performance
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods, 7 days per week
Team Member
Spotlight
11.2016 - Current
- Contributed to team success by completing jobs quickly and accurately
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Evaluated customer needs and feedback to drive product and service improvements
- Conducted regular reviews of operations and identified areas for improvement
- Helped meet changing demands by recommending improvements to business systems or procedures
- Maintained productive, efficient approach to all tasks
- Kept work areas clean, organised, and safe to promote efficiency and team safety
- Learned all required tasks quickly to maximise performance
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods, 7 days per week
Warehouse Supervisor
Ryde Toyota
01.2016 - 11.2016
- Supervised shipping, receiving and distribution
- Maintained workplace safety
Education
High School Diploma -
Papatoetoe High School
New Zealand12-1982
Papatoetoe High School
Auckland New ZealandSkills
- Inventory management and stock replenishment
- Visual merchandising
- Employee training and development
- Customer service and support
- Team building and leadership
- Conflict resolution strategies
- Operational efficiency
- Performance evaluation techniques
- Workplace safety and PPE use
- Data analysis and entry
- Time management skills
- Leadership development initiatives
- Process improvement methodologies
- Interpersonal communication skills
- Problem-solving abilities
- Telephone etiquette and professionalism
- Dependability and responsibility under pressure
- Organizational skills and cultural awareness
Affiliations
- Keen fibre artist
- Love of furniture renovation
- Family is my number 1
Accomplishments
- 2023 and 24 Customer Service Award. I strive to offer the most friendly and welcoming environment possible for all who step though Eckersleys doors.
Timeline
Store Manager
Eckersleys
12.2023 - Current
Supervisor
Spotlight
12.2016 - Current
Supervising Team Member
Spotlight
11.2016 - Current
Team Member
Spotlight
11.2016 - Current
Warehouse Supervisor
Ryde Toyota
01.2016 - 11.2016
High School Diploma -
Papatoetoe High School
Papatoetoe High School
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