Lui Gallarello
Collinswood
Summary
Dynamic hospitality professional with 4 years’ experience delivering exceptional customer service and creating positive guest experiences. Known for strong work ethic, clear communication, and thriving in fast-paced environments. Proactive problem-solver who consistently exceeds expectations and is eager to bring passion for service excellence to new challenges.
Overview
4
4
years of professional experience
Work History
Crew Member
Hoyts Norwood
04.2024 - Current
- Customer service and time management
- Upselling (Selling memberships to customers)
- Open communication among crew members, fostering trust and collaboration within the team
Crew Coach
Collinswood McDonalds
08.2021 - 03.2024
- Took orders, prepared meals, and collected payments
- Promoted to Crew Coach after a year (training new employees)
- Maintaining a clean workspace and dining area
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
Education
University of South Australia
Adelaide, SASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving
- Clear communication
- IT skills
Hobbies and Interests
- Tech (PC Building)
- Movies
- Music
- Gaming
Timeline
Crew Member
Hoyts Norwood
04.2024 - Current
Crew Coach
Collinswood McDonalds
08.2021 - 03.2024
University of South Australia
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