Luigi Dell'Anna
Cairns,QLD
Summary
Hardworking Bartender and Waiter with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Dundee's
2025.02 - 2025.07
- Delivered exceptional customer service by promptly taking orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Trained new waitstaff on menu offerings, service protocols, and restaurant policies.
- Managed multiple tables efficiently while maintaining a high standard of service quality.
Bartender
Duke of Wellington
2023.07 - 2025.02
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Restaurant Waiter
Cafè Corretto
2023.05 - 2023.07
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Bartender/Waiter
Pizzeria Da Albert
2020.06 - 2023.02
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Waiter
Agritur Malga Juribello
2019.06 - 2019.09
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Diploma of Social Studies -
Liceo Rosmini
Trento, (TN), Italy06.2020
Skills
- Hospitality Service Expertise
- Supply and Inventory Maintenance
- Liquor, Beer and Wine Knowledge
- Stamina and Endurance
Languages
English
Full Professional
Italian
Native or Bilingual
German
Limited Working
Certification
- C1 Level English certification Cambridge
- A2 Level German certification Ghoete-Institut
Timeline
Restaurant Waiter
Dundee's
2025.02 - 2025.07
Bartender
Duke of Wellington
2023.07 - 2025.02
Restaurant Waiter
Cafè Corretto
2023.05 - 2023.07
Bartender/Waiter
Pizzeria Da Albert
2020.06 - 2023.02
Waiter
Agritur Malga Juribello
2019.06 - 2019.09
Diploma of Social Studies -
Liceo Rosmini