Luis Avila-Cruz
St Kilda
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Overview
25
25
years of professional experience
Work History
Cabin Crew Member
Regional Express. Rex
04.2023 - Current
Casual Visitor Experience Assistant
Arts Centre Melbourne
11.2022 - Current
Spanish Interpreter
Hello Co. AUS
02.2020 - Current
Cabin Crew Member
Tiger Airways
03.2018 - 05.2019
Cabin Crew
WAMOS AIR SPAIN-MADRID
04.2016 - 09.2017
Cabin Crew
Titan Airways
04.2015 - 04.2016
Restaurant Manager
Mozzarella Bar
05.2013 - 03.2015
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Promoted the business through participation in and sponsorship of community events.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Inflight Services Coordinator
LATAM Airlines Spain
01.2009 - 05.2013
Lan Chile (LATAM) Inflight Services Coordinator January 2009- may
2013
Senior Cabin Crew
Girjet Airlines
03.2006 - 05.2008
Senior Cabin Crew
Vueling Airlines
06.2005 - 03.2006
Cabin Crew
Air Atlanta Icelandic
01.1999 - 01.2004
Education
J.D. - Psychology
Universidad de la Habana
Havana, Havana, Cuba2000
Skills
- Customer service specialist
- Active listening skills
- Fluent in Spanish, Italian and French (intermediate)
- Friendly
- Flexible and resilient
- Expert problem solver
- Time management
- Energetic and enthusiastic
- Teamwork and Collaboration
- Calm under pressure
- MS Windows expert
Timeline
Cabin Crew Member
Regional Express. Rex
04.2023 - Current
Casual Visitor Experience Assistant
Arts Centre Melbourne
11.2022 - Current
Spanish Interpreter
Hello Co. AUS
02.2020 - Current
Cabin Crew Member
Tiger Airways
03.2018 - 05.2019
Cabin Crew
WAMOS AIR SPAIN-MADRID
04.2016 - 09.2017
Cabin Crew
Titan Airways
04.2015 - 04.2016
Restaurant Manager
Mozzarella Bar
05.2013 - 03.2015
Inflight Services Coordinator
LATAM Airlines Spain
01.2009 - 05.2013
Senior Cabin Crew
Girjet Airlines
03.2006 - 05.2008
Senior Cabin Crew
Vueling Airlines
06.2005 - 03.2006
Cabin Crew
Air Atlanta Icelandic
01.1999 - 01.2004
J.D. - Psychology
Universidad de la Habana
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