Luis Baez
Brisbane,Australia
Summary
Experienced economist proficient in statistics and Advanced Excel with a keen interest in researching investment opportunities and contributing to academic projects. Expertise lies in financial analysis, cost-benefit forecasting, statistical reporting, and strategic planning for socioeconomic projects and big data initiatives. Recognized for analytical acumen, proactive initiative, strong commitment, and effective organizational skills. Dedicated to delivering insightful contributions to optimize project outcomes.
Overview
10
10
years of professional experience
Work History
Data Analyst
Transformation Consulting
07.2022 - 08.2022
- In July 2022, I joined Transformation Consulting, a consultancy firm in Brisbane specializing in corporate strategy, operational improvement, and change management.
- My primary role involved addressing a critical archival challenge within an Excel-based report. I meticulously identified and sourced raw data, implementing precise functions to establish seamless connections between the data and the graphical components in the reports.
- This task required a keen eye for detail and proficiency in data analysis, ultimately contributing to the refinement of report accuracy and reliability, aligning with the firm's commitment to delivering excellence in corporate consulting services.
Junior Analyst
Teleperformance
01.2021 - 04.2022
- In 2021, I re-entered Teleperformance Colombia as a Junior Analyst, assuming a role centered on the meticulous management, planning, and forecasting of a call center business line.
- Throughout this experience, I applied my expertise to streamline operations and elevate service levels.
- My responsibilities included weekly productivity forecasting using historical data, creating employee schedules based on hourly productivity levels, and meticulously reporting payroll in alignment with actual working hours.
Workforce Real Time Analyst
Google
01.2020 - 12.2020
- In 2020, I assumed the role of a Real-Time Analyst within a Google Line of Business at Sutherland Company, where my responsibilities encompassed issuing productivity alerts, overseeing employee rest times, and generating daily reports.
- These reports served as a foundation for informed decision-making across short, medium, and long-term horizons. Subsequently, I contributed to a development group, leveraging my advanced proficiency in the Excel program to craft innovative reports, applications, and an enhanced alerts system.
- This experience not only honed my analytical and decision-making skills but also demonstrated my capacity for contributing to dynamic and collaborative work environments.
Scheduling Analyst
Teleperformance
01.2019 - 12.2019
- In 2019, I assumed the role of a Scheduling Analyst within the workforce, where I honed my expertise in big data analytics and applied logical-mathematical principles to optimize scheduling dynamics.
- My responsibilities encompassed effecting schedule changes, fostering organizational cohesion conducive to a positive work environment, and adeptly managing short-term scheduling plans.
- This experience not only afforded me the opportunity to deepen my understanding of intricate scheduling intricacies but also allowed me to contribute substantively to the enhancement of operational efficiency within the organizational framework.
Mission Controller
Teleperformance
03.2018 - 01.2019
- In May 2018, one year into my tenure, I assumed the role of Mission Controller within the Workforce department at Teleperformance. Initially serving as a backup, I swiftly acquired proficiency in executing commands in Windows, honing typing skills, and delving into Excel functionalities.
- Following a three-month interim, I was formally appointed as an official Mission Controller, empowering me to wield advanced tools in Excel and Google Sheets, make real-time decisions, and generate comprehensive reports.
- This experience not only provided me with a profound understanding of call center operations, resource optimization, and real-time decision-making but also equipped me with in-depth knowledge through the Workforce University course, covering essential concepts such as AHT, Occupancy, and Shrinkage.
Bilingual Call Center Agent
Teleperformance
05.2017 - 05.2018
- Since May 2017, I have contributed my expertise as a Call Center Agent at Teleperformance, initially in a dynamic role as a telephone sales representative within the UBER Line of business.
- This position demanded adapting to active listening, persuasive communication, and effective sales closure skills. Subsequently, I transitioned to a pivotal role in a chat channel focused on the LATAM region, where my responsibilities included leveraging sales acumen to facilitate transactions through written interactions. My tenure in these roles has honed my proficiency in multichannel sales and customer engagement, underscoring my commitment to delivering exemplary service within the telecommunications domain.
Economist
Ministry of National Defense
03.2016 - 06.2016
- Monitoring base data of the retired civil servant’s pensions, noticing that it in the best conditions
- Develop statistics to analysis how effectively is working the social security benefits group
- Present reports frequently based on these statistics
- I worked in the social security benefits group, my functions were recognizing, notifying and recording the current retired civil servant’s pensions who worked in the Ministry or the Military forces
- My general function was consolidating an efficient base data to pay effectively the pensions under the current Colombian Laws.
Research assistant
San Buenaventura University
01.2013 - 01.2016
- Meanwhile I was studying my career in the University I had the opportunity of joining to the Researching group called “Economic Growth and Social Development” which I worked in a project called “Education Quality”, In this Project I could internalize some concepts about statistics like average, variance, and standard deviation, furthermore I could emphasize concepts about econometrics like multivariate models, time series, and forecasting
- These concepts allowed me to make a deeper analysis about the Project and studying about politics related to Education
- Finally, My Project was introduced in a International Conference about Education in the San Pablo University in Madrid, Spain.
Education
National Autonomous University of Mexico
SENA
Torrens University
Teleperformance
American School Way
01.2019
Economist -
San Buenaventura University Bogota
01.2016
Emmanuel D’Alzon School
01.2011
Skills
- Mathematical and Financial Analysis
- Statistics
- Project researching
- English Advance (C1)
- Excel (Advanced)
- SQL
- Customer Service
- Communication skills
- Computer and system Knowledge
Accomplishments
- Academic Excelence 2015 San Buenaventura University
- Honorable mention in San Buenaventura University, years 2012, 2013, 2014
Cellphone
+61 0411 578 476
Age
29
Personal Information
- Title: Economist
- Nationality: Colombian
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Data Analyst
Transformation Consulting
07.2022 - 08.2022
Junior Analyst
Teleperformance
01.2021 - 04.2022
Workforce Real Time Analyst
Google
01.2020 - 12.2020
Scheduling Analyst
Teleperformance
01.2019 - 12.2019
Mission Controller
Teleperformance
03.2018 - 01.2019
Bilingual Call Center Agent
Teleperformance
05.2017 - 05.2018
Economist
Ministry of National Defense
03.2016 - 06.2016
Research assistant
San Buenaventura University
01.2013 - 01.2016
National Autonomous University of Mexico
SENA
Torrens University
Teleperformance
American School Way
Economist -
San Buenaventura University Bogota
Emmanuel D’Alzon School
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