Luis Bedoya
CARSELDINE,QLD
Summary
Dynamic professional with proven expertise in customer service and commercial advisory, notably at SEGUROS BOLIVAR. Excelled in building relationships and developing innovative solutions, leveraging skills in analytical thinking and AutoCAD Design. Demonstrated ability to lead teams and enhance operational efficiency, achieving significant client satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Cleaner
Quad Services
02.2024 - Current
- Communicated with staff to address specific cleaning needs and concerns.
- Ensured hygiene by regularly cleaning and restocking restroom supplies.
- Maintained cleanliness by sweeping, mopping, and dusting all surfaces in assigned areas.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Cleaner
U&A Services
04.2022 - Current
- Communicated with staff to address specific cleaning needs and concerns.
- Ensured hygiene by regularly cleaning and restocking restroom supplies.
- Applied wax and polish to floors for a polished and professional look.
- Maintained cleanliness by sweeping, mopping, and dusting all surfaces in assigned areas.
Customer Service Executive
GRUPO AVAL
03.2021 - 02.2022
- Assisted customers with inquiries and complaints through phone and email communication.
- Resolved issues by providing accurate information and guidance.
- Documented customer interactions in system for future reference.
- Escalated complex issues to senior staff for further assistance.
- Sales of banking products such as bank accounts and credit cards.
Commercial Advisor
SEGUROS BOLIVAR
05.2019 - 02.2021
- Performed other duties to support goals and objectives of relationship management teams.
- Collaborated with cross-functional teams to develop innovative solutions tailored to specific client needs.
- Researched industry-specific information from outside sources.
- Built and maintained relationships with associates, customers and vendors.
Owner
La Mascoteria
05.2014 - 07.2016
- Recognized individual contributions to motivate and inspire teams.
- Monitored cash flow for sustainable operational practices.
- Developed financial forecasts for informed strategic planning.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Education
No Degree - Financial Engineering
ITM
COLOMBIAAssociate's Degree - Civil Engineering
TAFE Queensland
QLD11-2025
Marketing - Marketing
Sena
Colombia04-2019
Skills
- CAD software
- Detailed Technical Illustrations
- Team building
- Analytical thinking
- Staff management
- AutoCAD Design Skills
- Engineering design
Languages
Spanish
Native or Bilingual
English
Professional Working
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- I participate in low-impact exercises to strengthen core muscles
- Swimming
Timeline
Cleaner
Quad Services
02.2024 - Current
Cleaner
U&A Services
04.2022 - Current
Customer Service Executive
GRUPO AVAL
03.2021 - 02.2022
Commercial Advisor
SEGUROS BOLIVAR
05.2019 - 02.2021
Owner
La Mascoteria
05.2014 - 07.2016
No Degree - Financial Engineering
ITM
Associate's Degree - Civil Engineering
TAFE Queensland
Marketing - Marketing
Sena
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