Luis Chin
Surry Hills
Summary
Experienced Manager with organisational skills that understands stakeholders' goals and achieves.
Learnt about team leadership from experience as Manager. Skilled in verbal and written communication to communicate with team members during peak hours.
Overview
2
2
years of professional experience
Work History
Manager
Luckyboy
11.2024 - Current
- Look after daily operations.
- Handle stock ordering and stock keeping.
- Handle all customer complaints and ensure positive customer experiences.
- Established UberEats delivery platform for additional revenue.
- Contacting contractors to do repairs for faulty equipment.
- Developed and implemented training programs for new staff, enhancing team performance and operational efficiency.
Front of House
LuckyBoy
10.2023 - 11.2024
- Fill bento boxes with standard amount of hot dishes in a speedy environment.
- Cashiering, upselling and customer service.
- Cooperating and communicating with back of house for speedy refilling of dishes.
- Maintain cleanliness and presentation of dishes especially during peak hours.
- Resolving conflict with unhappy customers in calm, professional tone.
- Referee: Jaime Low +61435971105
Food runner
Imperial kitchen and bar
02.2024 - 10.2024
- Delivering dishes to waiter or table in speedy environment.
- Cooperating with kitchen staff and chefs in preparing food.
- Ensuring dishes are delivered in the correct order to the earliest tables during peak hours.
- Effective communication with kitchen staff in resolving conflict.
Education
Bachelor in Social Work - Social Work
Sydney Metropolitan Institute of Technology
Sydney NSW10-2028
Skills
- Customer service
- Team leadership
- Decision-making
- Verbal and written communication
- Task delegation
- Operations management
Languages
English
Native or Bilingual
Chinese
Native or Bilingual
Timeline
Manager
Luckyboy
11.2024 - Current
Food runner
Imperial kitchen and bar
02.2024 - 10.2024
Front of House
LuckyBoy
10.2023 - 11.2024
Bachelor in Social Work - Social Work
Sydney Metropolitan Institute of Technology