Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Luis Lazo

Brisbane ,QLD

Summary

I am an IT student in my penultimate year at Griffith University, studying a degree in Information Technology with a major in Network and Security. I am eager to use my academic knowledge and improve my skills in a real-world IT environment. I enjoy learning about technology and see new challenges as chances to grow. I am focused on improving my understanding of network protocols, IT security, troubleshooting, and incident response. With a strong base in IT, I am excited to join a team and keep building my experience in the field.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cooker Operator

Guzman y Gomez
Logan, Queensland
02.2024 - Current
  • Employee of the Month at Guzman y Gomez, recognized for consistently going above and beyond to assist colleagues, demonstrating strong multitasking abilities and a willingness to help in all areas of the job.
  • Recording and preparing reports on deliveries and product usage, ensuring an up-to-date inventory and minimizing waste.
  • Coordinating with other cooks and kitchen staff in high-demand environments to meet delivery times.
  • Efficiently managing unforeseen kitchen issues.
  • Training and supervising new cooks, ensuring a quick and efficient integration into the team.
  • Safely and efficiently handling knives, industrial slicers, and high-temperature kitchen equipment.

Customer Service Officer - Vallet Operator

Andrew's Airport Parking
Hendra, Queensland
01.2023 - 11.2023
  • Assisting customers by providing timely updates on vehicle location and ensuring a smooth handover process.
  • Maintaining clear communication with team members to streamline vehicle handling and prevent delays.
  • Coordinating the parking of customer vehicles based on arrival and departure dates in a large parking facility.
  • Ensuring efficient use of parking space by organizing vehicles systematically according to schedules.
  • Safely operating and maneuvering various types of vehicles within a high-traffic environment.

Customer Service Cashier

Hoppy's Coffe Carwash
Toowong , Queensland
10.2021 - 10.2022
  • Providing excellent customer service by addressing inquiries and ensuring customer satisfaction.
  • Managing transactions accurately and efficiently, including cash, card, and digital payments.
  • Assisting customers by taking orders and advising on car services such as polishing, paint impurity removal, full detailing, pre-sale washes, and air conditioning filter disinfection.

Education

Business And Information Technology - IT Network Security

Griffith University
QLD
06-2026

Diploma of Commerce - Commerce And Business

Griffith University
Nathan, QLD
08-2021

Skills

  • Software and hardware troubleshooting, installation and configuration
  • Understanding of TCP/IP, DNS, and firewall and VPN management
  • Proficient in Windows, macOS, and Linux operating systems
  • Ethical hacking and penetration testing
  • Virtualization (VMware, Hyper-V)
  • Customer service and communication
  • Team collaboration
  • Adaptability and continuous learning
  • Programming languages (Python, JavaScript, C) - basic knowledge
  • Cisco Certified Network Associate (CCNA) knowledge

Certification

  • Certificate of ANZ Bank Simulation (Intermediate Level): Completed a simulation involving a scenario where a device had infiltrated the network. In a simulated cybersecurity exercise at ANZ Bank, I identified and neutralized an attacker who had infiltrated the network using a compromised employee computer. Using Wireshark, I analyzed the network traffic and discovered files taken by the attacker, including bank logos, credit card details, and deleted documents.
  • Certificate of Telstra Network Incident Response Simulation (Basic Level): Gained experience in rapid response to network attacks, learning to categorize and forward reports to the relevant IT departments based on the severity and type of attack.
  • CompTIA A+ Certification: Completed Core 1 and currently preparing for Core 2. Focused in hardware troubleshooting, operating systems, networking, and IT support.
  • Certified Ethical Hacker (CEH): Planned for certification in the next two months. Focused in network security, penetration testing, and vulnerability assessment.

Affiliations

  • ⁠Commited to regular fitness training, focusing on strength and overall health. This helps me maintain discipline and time management while balancing my studies and work.
  • ⁠Exploring new IT technologies and tools, often through platforms like TryHackMe or new certificates to improve my skills outside of the classroom.
  • ⁠Engagement in personal tech projects, like SmartHome Plus at Uni, where I get to apply my knowledge in real-world scenarios, boosting my problem-solving abilities.

Timeline

Cooker Operator

Guzman y Gomez
02.2024 - Current

Customer Service Officer - Vallet Operator

Andrew's Airport Parking
01.2023 - 11.2023

Customer Service Cashier

Hoppy's Coffe Carwash
10.2021 - 10.2022

Business And Information Technology - IT Network Security

Griffith University

Diploma of Commerce - Commerce And Business

Griffith University
Luis Lazo