Luis-Manuel Silva
Darwin,NT
Summary
Seasoned operations professional with a wealth of experience in managing complex tasks, seeking to leverage skills in logistics, team leadership, and problem-solving as a park ranger. Driven by a passion for nature and conservation, looking to contribute to the maintenance and preservation of park ecosystems while ensuring a safe and educational experience for visitors. Eager to apply hands-on expertise in operational efficiency to the challenges and rewards of protecting our natural environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Intake Specialist
Eastern Access Community Health
Melbourne, Vic
05.2017 - 12.2019
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Assessed patient needs through review of medical records and interviews with patients and their families.
- Provided crisis intervention services as needed to clients in distress.
- Developed individualised treatment plans for each client based on assessment results.
- Reviewed referral sources for appropriateness prior to admission into program.
- Coordinated with external agencies to ensure continuity of care for clients.
- Monitored progress of clients throughout the course of treatment and adjusted treatment plans accordingly.
- Communicated regularly with clinical staff regarding client progress and changes in condition or behavior.
- Scheduled appointments for clients as needed for outside services such as counseling or medical care.
- Collaborated with multidisciplinary team members to develop strategies for addressing challenging behaviors.
- Developed and maintained intake procedures to enhance efficiency and client satisfaction.
Residential AOD Withdrawal Support Worker
Uniting
Melbourne, VIC
01.2017 - 12.2017
- Provide high-quality engagement, assessment, treatment and support services to individuals and their families, using best practice principles including Family Inclusive Practice and Dual Diagnosis Principles
- Provide a safe and supportive environment within a residential setting
- Provide high quality, evidence based withdrawal services to assist clients to reduce, stabilise or cease their problematic use of alcohol or other drugs or to reduce the harm associated with their drug use
- Maintain intensive client contact, feedback and involvement
- Provide education and information through individual and group based programs as part of the overall program, and encourage clients to participate fully
- Actively support clients to achieve their individual treatment plans
- Take responsibility for ensuring the transport of clients to appointments in the community or at other services as required
- Facilitate and encourage client participation in program activities
- Assist clients with daily living activities (eg showering, washing clothes, cooking)
- Active role as a member of the team to ensure effective decision making and communication flow
- Work collaboratively with others and recognise, acknowledge and nurture their abilities
- Ongoing professional development and skills enhancement
Store Manager
Woolworths Ltd
Melbourne, VIC
10.2014 - 12.2016
- Established customer service standards and monitored staff compliance.
- Developed strategies to maximise sales and profitability.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Asset management
Store Manager/Assistant Store Manager
Woolworths Ltd
Brisbane, Qld
01.2006 - 10.2014
- Coached and developed store associates through formal and informal interactions.
- Delegated assignments based on team strengths to optimise floor coverage and service levels.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Department Manager
Woolworths Ltd
Darwin/Alice Springs, NT
01.1999 - 12.2005
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to monitor progress of individual employees.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Monitored daily sales figures to track trends in customer buying behavior.
- Managed budgets effectively by making sure costs stayed within allocated limits.
- Provided technical support as needed when troubleshooting issues related to equipment or software.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Followed safety protocols and company processes and procedures.
Education
Certificate 3 - Conservation And Ecosystem Management
Charles Darwin University
Darwin, NT12-2024
Certificate 2 - Conservation And Ecosystem Management
Charles Darwin University
Darwin, NT06-2024
Certificate 4 - Youth Work
RMIT
Melbourne, VIC12.2017
Skills
- Strategic planning
- Team leadership
- Problem-solving
- Project management
- Communication
- Financial acumen
- Decision-making
- Adaptability
Certification
- NT Drivers License
- Senior First Aid
- Ochre Card
- ChemCERT
Languages
English
Professional
References
Roderick Edmond-Senior District Ranger-Roderick.Edmonds@nt.gov.au
Samantha Saynor-Course Coordinator-Samantha.saynor@cdu.edu.au
Murray Lauritsen-VET Lecturer-murray.lauritsen@cdu.edu.au
Volunteer Experience
Wildman Ranger Station, Northern Territory Parks and Wildlife, Mary River NT (2024-Present, 400 Hours)
- Conducted opening site works and performed ongoing essential track and signage maintenance.
- Participated in prescribed burns, wild fire control burns, and implemented effective weed control measures.
- Completed park service runs, ranger patrols, park visitor interactions
- Conducted small engine checks, vehicle refueling/cleaning and general ranger station upkeep.
- Assisted with the opening of the waterfowl season at Fogg Dam
- Participated in daily tool box team meetings.
- Executed a range of general duties to maintain park operations and visitor safety.
Timeline
Intake Specialist
Eastern Access Community Health
05.2017 - 12.2019
Residential AOD Withdrawal Support Worker
Uniting
01.2017 - 12.2017
Store Manager
Woolworths Ltd
10.2014 - 12.2016
Store Manager/Assistant Store Manager
Woolworths Ltd
01.2006 - 10.2014
Department Manager
Woolworths Ltd
01.1999 - 12.2005
Certificate 3 - Conservation And Ecosystem Management
Charles Darwin University
Certificate 2 - Conservation And Ecosystem Management
Charles Darwin University
Certificate 4 - Youth Work
RMIT
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