LUIS OTAVIO
CAIRNLEA,AUSTRALIA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
B2C SALES COODINATOR
ALCHEMY GLOBAL SOLUTIONS
01.2023 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
B2C Customer Service Manager
ALCHEMY GLOBAL SOLUTION
09.2019 - 09.2022
- Supervising and managing a team of customer service representatives.
- Handling complex or escalated customer issues and complaints.
- Ensuring customer inquiries and issues are resolved promptly and effectively.
- Analyzing customer service processes and identifying areas for improvement.
- Developing and implementing customer service strategies aligned with the company's goals.
Trader Jnr
Exportadora de café Guaxupe ltda.
10.2015 - 06.2019
- Assisting senior traders in executing trades, including buying and selling coffee futures and options.
- Monitoring the performance of coffee contracts and positions.
- Working with shipping companies and customs brokers to handle import/export documentation and compliance.
- Regularly communicating with coffee brokers to gain insights into market conditions, negotiate prices, and execute trades.
Jnr Network Analyst
Exportadora de café Guaxupe ltda.
09.2014 - 09.2015
- Monitoring network performance to ensure high availability and reliability.
- Performing routine maintenance tasks like updating firmware and software patches.
- Assisting in the setup and configuration of network hardware such as routers, switches, and firewalls.
- Installing network software and ensuring proper integration with existing systems.
Education
Advanced Diploma - Computer Networking And Telecommunications
Skills Australia Institute
Perth, WA01.2024
Advanced Diploma - Project Management
Greenwich College
Melbourne, VIC10.2021
Bachelor of Technology - Computer Science
UNIVERSITY OF TECHNOLOGY MOCOCA
SAO PAULO - Brazil07.2018
Skills
- Technological Systems: Protheus and SAP
- Microsoft Office Package (Outlook, Excel, Word, PowerPoint, etc)
- Stock market knowledge
- Speak English/Spanish/Portuguese
- Channel advisor
- Power BI
- Customer service skills
- Zen-desk
- Jupiter syst
- Work Experience - 5 stars hotel - Miami Beach
- Extra Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Document Management
Websites
Personal Information
Date of Birth: 10/31/1994
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Timeline
B2C SALES COODINATOR
ALCHEMY GLOBAL SOLUTIONS
01.2023 - Current
B2C Customer Service Manager
ALCHEMY GLOBAL SOLUTION
09.2019 - 09.2022
Trader Jnr
Exportadora de café Guaxupe ltda.
10.2015 - 06.2019
Jnr Network Analyst
Exportadora de café Guaxupe ltda.
09.2014 - 09.2015
Advanced Diploma - Computer Networking And Telecommunications
Skills Australia Institute
Advanced Diploma - Project Management
Greenwich College
Bachelor of Technology - Computer Science
UNIVERSITY OF TECHNOLOGY MOCOCA
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