Summary
Overview
Work History
Skills
Timeline
Generic

LUIS PALMA

ROSSMORE

Summary

Highly experienced Supervisor/Allocator with 20 years experience in warehousing and transport. Self motivated reliable & results driven. Great communication skills, hands on, cool and level-headed team player. Great under pressure with exceptional organisational skills. Great work ethic with a customer first mindset

Overview

16
16
years of professional experience

Work History

Operations Supervisor

Lindsay Transport
03.2024 - Current
  • Oversees day to day management and supervision of operational staff
  • Supervises the loading of dry and cold store such as produce and general freight
  • Ensures freight bills are raised in line with customer requirements
  • Ensures all NTO and PUD deliveries take place in a timely manner and where applicable in accordance with designated time slots
  • Responsibility for the retrieval and imaging of all proof of delivery (POD) documentation.
  • Implements daily operating procedures to keep floor clean, adequately stocked, and well-organised.
  • Maximises efficiency of fleet within the depot
  • Exceeds customer expectations of pickups and deliveries
  • Communicates with or arrange the communication with customers to communicate any issues or delays
  • Works with other depots to ensure the smooth running of freight movements across sites
  • Develops and monitors procedures for successful and smooth operations in the depot
  • Monitors and reports on various KPIs
  • Ensures stock is stored in line with HAACP and compliance requirements
  • Reports any issues to the site/depot manager on a daily basis
  • Leads the dock staff and leading hands to ensure all freight is loaded to weight and correctly on each trailer.
  • Monitors and manages inventory levels on the cross-dock, ensuring that the right products are available for efficient distribution
  • Central point of contact between various stakeholders, including drivers, cross-dock/depot staff, suppliers, and customers
  • Ensures all loads are within mass management regulations
  • Assists with budgeting activities focused on cost control measures that improved overall profitability.
  • Collaborates with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
  • Collaborates with cross-functional teams to develop innovative solutions for improving overall business performance.

Linehaul Supervisor

Lindsay Transport
10.2023 - 03.2024
  • Led major initiatives within the department that drove innovation or addressed critical business challenges.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Efficiently scheduled and managed drivers, ensuring proactive communication
  • Optimised fleet allocation for reliability and profitability
  • Ensured compliance with safety and regulatory requirements
  • Maintained asset audits and managed truck and trailer stock
  • Provided exceptional customer service by proactively communicating freight status
  • Monitored vehicle servicing and conducted regular toolbox meetings
  • Controlled contractor usage and recognised and addressed unsafe behavior
  • Investigated and reported incidents/near misses
  • Liaised with stakeholders and warehouse staff
  • Participated in safety committee meetings and investigations
  • Ensured equipment inspection and testing
  • Met asset maintenance schedules and reported maintenance needs promptly
  • Co-ordination of freight and deliveries
  • Lead staff hands on and by example
  • Monitored compliance with fatigue, mass managements requirements
  • Ensuring the safe conduct of operations in the workplace
  • Planned and built loads in line with customer requirements
  • Enforced businesses process and rules
  • Planned & engaged company drivers, casual drivers and sub-contractor drivers when needed
  • Met requirements of an optimised national road linehaul plan to meet customer requirements
  • High attention to detail on sensitive produce freight with temperatures and fast dispatch times
  • Developed and communicated a work roster at least 7-14 days in advance for all linehaul drivers and managed rosters
  • Ensured all linehaul trips are recorded accurately on drivers sheets & truck mate system.
  • Liaised with driver trainers regarding any additional training needs for drivers
  • Reviewed work diary page errors (discussed errors with drivers)
  • Managed all aspects of the sentinel use (fitness for duty, pre-trip checklist, electronic work diary)
  • Ensured all drivers complete and submit all required paperwork correctly
  • Managed and monitored drivers and their management of driving hours

Transport Operations Supervisor

Bevchain (Linfox)
04.2023 - 09.2023
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
  • Managed labor assignments and equipment allocations and met transportation, operations and production goals.
  • Motivated workers to exceptional performance through implementation of new strategies.
  • Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
  • Mastered enterprise resource planning and logistics and supply chain software and maximised material movement rate.
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.
  • Learned and adapted quickly to new technology and software applications.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Developed strong communication and organisational skills through working on group projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed fleet maintenance schedules to reduce downtime and increase vehicle lifespan.
  • Improved on-time delivery rates by implementing real-time tracking systems for vehicles.
  • Streamlined communication between team members to ensure smooth operations across all aspects of the transportation process.
  • Oversaw driver training programs to improve performance, safety, and compliance with regulatory requirements.
  • Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing accurate information about shipment status.

NSW Linehaul Supervisor

Scott’s Refrigerated Logistics
01.2022 - 03.2023
  • Multisite, Prestons & Erskine Pk, Planned upto 120 runs per day out of NSW
  • Engaging comany drivers, casual drivers and Sub-contractor drivers to move the freight
  • Planning trucks for Direct and Changeover runs
  • Ensuring equipment balance is correct around the country
  • Developed an optimised national road Linehaul plan to meet customer requirements
  • Oversee operational teams to utilise labour and fleet in the most effective manner and ensure compliance with any relevant industrial instruments
  • Effective utilisation of sub-contractor capacity
  • Manage and coordinate the inbound and outbound linehaul transport service nationally
  • Ensured a high level of company and subcontractor driver compliance by performing compliance activities regularly
  • Maintain and develop strong relationships with internal and external customers
  • Liaised with workshops and National Equipment Manager to ensure line haul equipment is serviced as scheduled
  • Record incidents, investigate and implement corrective actions
  • Continually review work practices within all areas of the business and be willing to lead by example through hard work, creative thinking, and a consultative team engagement approach to problem-solving
  • Manage depot development, double-shifting activities, new equipment platform rollouts, new business implementations and changes to operating sites and structure
  • Analytical problem solving and system planning identifying opportunities for improvement
  • Monitor and control all aspects of the operation
  • Mentor and train operations staff and drivers
  • Compliance with OH&S standards as stipulated by the company in accordance with Company policy and procedures
  • Sound knowledge of National Heavy Vehicle Legislation (NHVL) and Chain of Responsibility (CoR)
  • Investigate and follow-up all driver issues, ensuring these are reported
  • Worked within budgets and treated the business as if it was mine
  • SCOTTS REFRIGERATED LOGISTICS- 5x4 Linehaul & Local Allocator
  • Multisite, Prestons & Erskine Pk
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Linehaul Allocator

Scott’s Refrigerated Logistics
01.2019 - 01.2022
  • Currently a Linehaul allocator for the QLD lane which is the busiest & most difficult of the linehaul lanes
  • Currently planning between 40-60 B/D loads to QLD daily which will increase over peak periods
  • Experienced in planning & allocating for all States around Australia as doing VIC,SA and WA in the past
  • Experienced in Road and Intermodal transport services (RAIL for WA)
  • Play a critical role in the effectiveness and efficiency in Our NSW interstate linehaul operations
  • Achieved 100% DIFOT (Delivery In Full and On Time)
  • Ensured all freight is transported within correct temperature zones
  • Ensured all transport operations comply with Scott’s WHS and HACCP policies
  • Ensured all transport operations comply with Chain of responsibility, fatigue and Mass Management legislation
  • Ensure all reporting functions are completed each day and on time
  • Exceed customer expectations
  • EX- local allocator and experience below with Rand/Harris & Toll Express summaries
  • Always Continuously Improving procedures where needed and cutting costs if possible
  • Achieving maximum Profitability daily and achieving goals set by the business
  • Planned & managed daily service levels targets
  • Experienced DC knowledge and plenty of contacts
  • On local, planning, allocating and supervising up to 50-70 driver per day
  • Action emails by adding additional items to the Time Slot Master once booked in with the Distribution Centre
  • Answering the customers' emails with the requested data once the freight is booked in
  • Continually check emails throughout the day and respond within 1 hour of receipt
  • Ensure all Deliveries are booked into the Distribution Centre (DC) and updated in Freight Management System (FMS) accurately
  • Ensure all states are aware of our Lead Times in relation to Achievable Book-in Days
  • Ensure any DC Delays are relayed to the customer
  • Ensure customers are kept informed of any changes to Delivery Dates
  • Produce KPI reports
  • Provide Ongoing Training to staff members
  • Conduct Daily Meeting with Operations for Continuous Improvement
  • Casual Staffing Timesheets / Roster / Invoice
  • Warehouse Process Implementation
  • Warehouse Productivity Reports
  • Warehouse Team Training for Continuous Improvement
  • Filing Manifests and Commercial Invoices
  • Entering Details of Received Goods and all Consignment Notes into Database
  • Proficient with Warehouse Management System
  • Resolving escalated customer service issues
  • Proficient with Microsoft Office System
  • Delivery Investigations and Routing Optimisation
  • WH&S, Chain of Responsibility (CoR) and Driver Fatigue Management
  • Customer Relations and Human Resources

Transport Local Allocator

TOLL GLOBAL EXPRESS EASTERN CREEK
01.2017 - 01.2019
  • Allocating freight in a fast paced environment
  • Enjoy working in a fast-paced environment that is deadline driven
  • Experienced in paperless and non paperless allocation
  • Radio Room operator
  • Strong communication, negotiation and interpersonal skills
  • Monitoring of drivers
  • Continuously tracking fleet all day and ensuring all deliveries are in full on time
  • Allocation of pickup freight to PUD fleet and ensuring all is being collected on time
  • Liaising with Transport Carriers
  • Proficient with Warehouse Management System
  • Resolving escalated customer service issues
  • Effective problem solving skills
  • Time conscious
  • Proficient with Microsoft Office System
  • Delivery Investigations and Routing Optimisation
  • WH&S, Chain of Responsibility (CoR) and Driver Fatigue Management
  • Customer Relations and Human Resources
  • Demonstrate high standards of Work Practices & Safety conscious behaviour
  • Ensure compliance with Chain of Responsibility (COR) and other procedures and practices
  • Maintain high level of Utilisation and DIFOT
  • Continually check emails throughout the day and respond within 1 hour of receipt
  • Ensure any DC Delays are relayed to the customer
  • Ensure customers are kept informed of any changes to Delivery Dates
  • Focus on exceeding customer expectations
  • Liaising with transit docks
  • Allocating and Supervising upto 80 drivers per day

Warehouse Manager

Gabrielle & Celine Pty Ltd
01.2016 - 08.2017
  • Supervising Small Team of 10 Team Members
  • Supervising Day to Day Operations
  • Dispatching of Goods
  • Supervising of Quality Control
  • Rostering and Planning Staff
  • Receiving Duties ( All areas)
  • Customer Service Enquires and Call Outs
  • Sales Enquires and Call Outs
  • Stock Cycle Counts
  • Inventory Updates
  • Invoicing
  • Freight Sorting
  • Offshore Ordering
  • Constant Communication with Suppliers
  • Strategic Planning
  • Liaising Regularly with General Manager and Directors for continuous Improvement

Weekend Supervisor

Rand/Harris Refrigerated Transport
09.2014 - 12.2015
  • Determined appropriate job tasks for team members based on training and individual strengths.
  • Improved employee performance through positive reinforcement and effective training.
  • Performed all required tasks at start and end of shift to facilitate seamless transitions between work groups.
  • Directed cleaning, restocking and customer service activities.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Dispatch Team Member, Planner* Dispatch Co-ordinator

Coles Group
06.2008 - 12.2015
  • Dispatch Load Allocator
  • Dispatch Load, Dispatch (Loading of Trucks and Trailers)
  • Ensure compliance with Chain of Responsibility (COR) & other procedures & practices
  • Load Consolidation from Interstate Rail and/or Line Haul merge into Local Deliveries
  • Maintain high level of Utilisation and DIFOT
  • Onforwarding Freight Schedules
  • Warehouse Process Implementation
  • Warehouse Team Training for Continuous Improvement
  • Liaise with Operations & Customer Service to ensure any missed deliveries are rescheduled
  • Customer Service Call Outs
  • Receiving Team Member
  • Liaising with Transport Carriers
  • Raising Con Notes
  • Dealing with Drivers & Run Sheets
  • Filing Manifests and Commercial Invoices
  • Entering Details of Received Goods and all Consignment Notes into Database
  • LF License
  • Proficient with Warehouse Management System
  • Resolving escalated customer service issues
  • Proficient with Microsoft Office System
  • Proficient with Warehouse Management System
  • Receiving (Unloading Trucks and Trailers)
  • Inventory
  • Cycle Counting
  • General Warehouse Duties
  • Pick and Pack
  • High reach Forklift
  • Stock Replenishment
  • High Reach Fork Lift Stock put away into location
  • Counter Balance Forklift (Loading and Unloading)
  • RF Scanning
  • Freight Sorting
  • Stock take
  • Voice Pick
  • Pick To Light
  • Freezer Picking
  • Freezer Forklift and Replenishment
  • Reverse Logistics
  • Pallet Wrapping

Skills

Problem Solving

Decision Making

Attention to Detail

Written Communication

Flexible and Adaptable

Analytical and Critical Thinking

Teamwork and Collaboration

Excellent Communication

Multitasking Abilities

MS Office

Critical Thinking

Planning and Coordination

Good Telephone Etiquette

Timeline

Operations Supervisor

Lindsay Transport
03.2024 - Current

Linehaul Supervisor

Lindsay Transport
10.2023 - 03.2024

Transport Operations Supervisor

Bevchain (Linfox)
04.2023 - 09.2023

NSW Linehaul Supervisor

Scott’s Refrigerated Logistics
01.2022 - 03.2023

Linehaul Allocator

Scott’s Refrigerated Logistics
01.2019 - 01.2022

Transport Local Allocator

TOLL GLOBAL EXPRESS EASTERN CREEK
01.2017 - 01.2019

Warehouse Manager

Gabrielle & Celine Pty Ltd
01.2016 - 08.2017

Weekend Supervisor

Rand/Harris Refrigerated Transport
09.2014 - 12.2015

Dispatch Team Member, Planner* Dispatch Co-ordinator

Coles Group
06.2008 - 12.2015

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LUIS PALMA