Luis Ross
Sydney,Australia
Summary
A dedicated and charismatic graduate of University of Technology, Sydney with 5 years professional experience in management and leadership. Natural leadership qualities with a strong eye for detail. Personable with clear written and verbal skills. Proficient in building relationships, equipped with a commitment to optimise customer service and achieve business objectives. Capable of working with all types of personalities to ensure healthy and productive work environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Events and Gameday Operations
Manly Warringah Sea Eagles
01.2024 - Current
- Enhanced event attendee experience by overseeing all aspects of event planning and execution.
- Implemented effective risk management policies to minimize potential disruptions during events.
- Spearheaded innovative event concepts that garnered positive feedback from attendees and stakeholders alike.
- Coordinated seamless logistics for events, including travel arrangements, venue setup, catering, audio/visual equipment, and entertainment bookings.
- Coordinated with sales and marketing teams to publicize and promote events.
Senior Cellar Team Leader
Merivale
01.2019 - Current
- Supervised daily operations to ensure high levels of productivity
- Exceeding guest expectations with excellent experiences to foster repeat business
- Provide daily feedback to management team around areas of improvement
- Delegating tasks to staff to ensure efficient operation of service
- Promoted as a Senior Supervisor to welcome and outline expectations to new recruits
- Ensure daily budgets and revenue targets are achieved
- High understanding of product knowledge
- Promote newly advertised beverages
- Review staff performance for team development.
Basketball Coach
Saint Augustines College
- Ability to successfully lead teams through rough periods of losses and injuries by enforcing strategy, self-confidence and skill development
- Emphasise core values of team-work, persistence, and positive attitude
- Observing practice and training sessions to identify areas of concern and resolving any weaknesses
- Encouraging leader for players to develop their skill-set in a welcoming and fun environment
- Won the Independent Schools Association competition in 2021/22.
Education
Bachelor of Management -
University of Technology
Sydney11.2022
Higher School Certificate -
Saint Augustines College
Sydney, NSW11.2018
Skills
- Flexible and Adaptable
- Excellent Communication Skills
- Ambition and Drive
- Collaborative Team Work
- Willingness to learn
- Empathetic
- Passionate
- Accountability
- Attention to Detail
- Innovative
Volunteering
- Surf Life Saving (2014-2018)
- Thompson Health Care (2017)
- Dee Why Womens Shelter (2018)
References
- References available upon request
Certification
First Aid Certificate
Bronze Medallion
Working with Children Check
Timeline
Events and Gameday Operations
Manly Warringah Sea Eagles
01.2024 - Current
Senior Cellar Team Leader
Merivale
01.2019 - Current
Basketball Coach
Saint Augustines College
Bachelor of Management -
University of Technology
Higher School Certificate -
Saint Augustines College
First Aid Certificate
Bronze Medallion
Working with Children Check
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