Summary
Overview
Work History
Education
Skills
Play video games, Gym, Cooking
Languages
Timeline
Generic

Luis Vergara

Brookyn Park,SA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Head of Quality Operations and Merchandise

Cencosud
07.2015 - 08.2018

Features:
• Carry out specific monitoring of the routine and specific functions of the quality professional in stores.
• Implement and establish Quality System programs in stores required by the Ministry of Health and INVIMA and internal programs in accordance with the company's strategy and promises.
• Monitoring the execution of such as traceability and rotation, Health Secretary, store audit results, and general review routine in all store areas by the quality professional.
• Implement corrective actions in case of a problem presented concerning Quality systems programs.
• Detect shortcomings and propose corrective actions, helping to implement them.
• Monitor the non-conformity program in accordance with the
distribution among different professionals.
• Monitor and generate alerts to the Pest Control program in accordance
with the different problems presented.
• Ensure compliance with the cleaning and disinfection program in accordance
to internal guidelines.
• Analyze the management indicators of your section and establish action plans to
improve your result
• Make performance evaluations of your professionals in charge and monitor them.
the objectives set for each one.
• Propose alternatives to reduce costs.

Section Head (Fruver – Fishmonger)

Cencosud
06.2013 - 06.2015

Features:
• Guarantee the organization and assortment of the section's products before opening and during the day.
• Guarantee the order and cleanliness of the section.
• Comply with the company's indicators: sales, shrinkage, turnover
commodity.
• Comply with and control quality standards.
• Place merchandise orders in accordance with commercial dynamics.
• Keep the publication of price changes and other specifications updated
of the product and commercial dynamics, keeping the team informed about
are.
• Respond to requests regarding customer needs.
• Track the corresponding functions of each assistant
ensuring compliance.
• Schedule and communicate the schedules of the assistants in charge, as well as carry out
clock and planning report on the corresponding dates, as well as vacation scheduling.

Section Head (Prepared Foods - Cafeteria)

Exito Group (Colombia) - Casino Group
06.2011 - 10.2012

Features:
• Menu planning in consultation with the chefs.
• Planning and organization of special functions (Food Shows, regional gastronomic events and new product launches).
• Organize the purchase and price of goods according to the budget.
• Maintaining records of stock levels and financial transactions.
• Consult with customers to evaluate their satisfaction with meals and service.
• Select, train and supervise sales floor and kitchen staff.
• Organizes and controls cafeteria operations to provide dining and catering services.
• Ensure that the cafeteria meets health standards and is clean, functional and of proper appearance.
• Carry out support for government entities (INVIMA, Ministry of Health) and external quality control audits.
• Carry out internal quality audits (traceability and food rotation exercises).

Education

Bachelor of Business - Hospitality And Tourism Management

Kaplan Business School
Adelaide, SA
10.2024

Advanced Diploma of Business - Business

Atlantis College of Management
Melbourne, VIC
08.2021

Diploma of Leadership And Management -

Australian Institute of Entrepreneurship
Melbourne, VIC
05.2020

Technology in Food - Engineering And Architecture

University of Pamplona
Pamplona - Colombia
05.2011

Skills

  • Employee Relationships
  • Process Improvement Initiatives
  • Coordinate Events
  • Visual Inspection
  • Quality Control
  • Safety Procedures
  • Staff Supervision
  • Billing and Payment Processing
  • OSHA Regulations
  • Sanitary Standards

Play video games, Gym, Cooking

I like to play video games, train at the gym and cook some meals in my spare time.

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Head of Quality Operations and Merchandise

Cencosud
07.2015 - 08.2018

Section Head (Fruver – Fishmonger)

Cencosud
06.2013 - 06.2015

Section Head (Prepared Foods - Cafeteria)

Exito Group (Colombia) - Casino Group
06.2011 - 10.2012

Bachelor of Business - Hospitality And Tourism Management

Kaplan Business School

Advanced Diploma of Business - Business

Atlantis College of Management

Diploma of Leadership And Management -

Australian Institute of Entrepreneurship

Technology in Food - Engineering And Architecture

University of Pamplona
Luis Vergara