Luisa Abbatangelo

• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Identified program obstacles and communicated possible impacts to team.
• Coached team members on productivity strategies to accomplish challenging goals.
• Developed and maintained logistics workflows, procedures and reports.
• Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives to drive more funding.
• Assess the nature of participant distress and identify relevant contributing factors including health and wellbeing concerns.
• Provide initial response and support for students who present in high distress, conduct health and wellbeing assessments, de-escalate and identify service provision needs.
• Supported human resources functions by assisting with hiring processes and maintaining employee files.
• Handled sensitive information discreetly, maintaining confidentiality at all times.

• Providing administration and EA support to the Medical Director & advisory team.
• Database Administration and management
• Build and cultivate strategic and collaborative relationships and partnership opportunities with key external stakeholders and partners for strategic growth opportunities.
• Organized and coordinated conferences and monthly meetings.
• Ad hoc marketing efforts such as assisting with social media strategy, brand events and PR.
• Managed confidential and sensitive documentation with appropriate discretion.
• Built successful project plans covering objectives, resources and staffing to meet schedules.
• First point of contact in responding to Dr's & Medical students needs for medical Intake & assessment.
• Prepared and distributed internal reports and financial statements and coordinated company's audits prior to deadline dates.
• Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
• Effectively communicated with the advisory team regarding participant needs.

Administration & Intake Management

• Delegating and coordinating day to day administrative tasks amongst a multidisciplinary trauma-informed team, including referral intakes, service agreements, clinician administration support and financial processing.
• NDIS Referral Management
• Service Agreement Contracting
• Communicated directly with individuals and families to provide information about eligibility requirements, application details, payment methods and applicants' legal rights during the intake assessment
• Coordinated with other healthcare providers and stakeholders concerning client Intake management and triage
• Maintained and scheduled complex calendars
• Auditing of files and documentation to ensure NDIA compliancy
• Collaborated with team leaders to define standards, policies and procedures to meet company fee recovery goals and productivity initiatives to improving service deliverables
• Assessed processes and procedures, complying with OH&S and NDIA regulations, reporting Incidents
• Collaborated with leaders from other departments/regions to achieve consistent processes and maximize the efficiency of resources.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
• Assisted with the operations of the NDIS Engagement team including training and support for the business

Finance Management

• Reconciling and processing accounts payable & accounts receivable
• Asset management
• Assisting Practice Manager with regional/local budgets
• Maintained NDIS financial reconciliation and client plan budgets

Human Resource

• Partnered with the management team to coordinate on-boarding and off-boarding processes
• new employee orientation schedules for all new employees
• Recorded & checked accrued hours against listed hours for employee leave time
• Delivered feedback to decision-makers regarding employee performance and training needs
• Assisted and organised workplace wellbeing day

Customer Service

• Offered compassionate and attentive guidance to clients during moments of crisis and trauma
• Demonstrated respect, friendliness and willingness to help wherever needed

Marketing/Events

• Oversaw and assisted in organising corporate events designed to connect with donors, stakeholders, and fundraising
• Arranged and hosted corporate and team social events conferences for company employees and guests
• Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties
• Assisted with meetings and presentations within the company
• Coordinated and set up meeting materials, presentations and audiovisual systems

Supporting Clinical lead and pathology lead by completing triage/ registrations of people presenting for testing and recording in Test Tracker.

• Administrative support to operations, psychologists, psychiatrists, councillors Managing and coordinating referral intake correspondence between outside stakeholders, councillors and clients
• Servicing front reception,operating switch, responding to inquires, car fleet management, room bookings, scheduling interpreters
• Fielded communications from clients and colleagues, triaging requests Open office in time to greet clients and staff and creating a welcoming atmosphere
• Liaising with MITA (Detention Centre) Scheduling client appointments
• Management of archival databases & updating procedures and office systems
• Supported reception/admin functions all round Managing mental health clinic, Medicare bulk billing accounts, GP referrals, clinic lists, Organising workshop calendar events, catering, venue hire
• Providing admin training to new employees Maintained office supply inventory and placed orders as required whilst working within budgets and cutting costs

• Performing administrative support to clinic manager
• Scheduling general & emergency appointments for triage clients
• Operating switch phone system
• Managing cancellations, waiting list, patient recalls, ‘next day clinics’, VEDs
  government vouchers, pathology, X-rays, immunisations, claims
• Invoice processing, bulk billing
• Management of client database, medical files
• Preparing new registrations & co-payment exemption documents
• Open & closing course of care for patients
• Liaising with clients case managers and social worker

• Collaborated with sales and marketing departments to support business objectives and client acquisition.
• Devised effective marketing, sales and other promotional initiatives.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Created reports and presentations detailing business development activities.
• Worked with existing customers to increase purchases of products and services.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Organized events and product presentations related to national conferences and conventions.
• Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.