LUISA COLORADO
Bondi ,Nsw
Summary
My name is Luisa Colorado I am 32 years old and I was born in Colombia. I recently came back to Australia after travelling around the world. I am passionate about family, sports, travel amongst other outdoors activities. I love animals ,nature and beauty, i am a Brow Artist with over 15 years experience in customer service.
Responsible retail professional with excellent sales, service and interpersonal skills. I am committed to delivering memorable experiences to every customer . Self-motivated and capable of achieving high performance with minimal supervision
Radiates a positive attitude and willing to continuously grow and learn , energetic go getter who strives to achieve targets & goals.
Results-driven Waitress with 3 years of service experience supporting daily operations of dining room. Skillful in setting up food stations,receiving payments & welcoming customers. accurately recording orders and assisting guests in making menu choices. Reliable, customer service-driven team player.
Overview
4
4
years of professional experience
Work History
Event & Wharehouse Assistant
Moreton Hire
Kinsgrove , NSW
08.2023 - Current
- Set up and packed up event equipment, leaving area clean and tidy.
- Managed crowds and monitored safety during performances.
- Organized and managed the setup of event venues, including decorations and equipment.
- Examined tickets or passes to verify authenticity for entrance to event.
- Unloaded equipment from trucks to assist in setting up venue for events.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Monitored, maintained or secured inventory to reduce loss.
- Prioritized and organized tasks to efficiently accomplish service goals.
Host and Waitress
Black & White Waiters
Sydney, NSW
02.2020 - Current
- Received the customers in a warm and friendly manner
- Stocked server areas with supplies before, during and after shifts.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Greeted customers, answered questions and recommended specials.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Entered customer food orders into computer system.
- Processed customers' payments and provided receipts.
Guest Services/ Receptionist
Volunteer at Adrenaline Hotel
Switzerland, Braunwald
01.2023 - 02.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service with information about rates, room availability,hotel facilities,restaurants ,bookings and general enquires
- Resolved customer complaints quickly and efficiently.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Input customer data into reservation systems and updated to reflect room changes.
- Coordinated pick-up and delivery of express mail services.
- Scheduled space or equipment for special programs, meetings and conferences.
Shop Assistant
Hard Rock Café
Sydney, Nsw
06.2020 - 11.2021
- Assisted customers with queries, processing sales,returns and gift vouchers
- Always making sure customers were the first priority
- Operated the cash register and provided change to customers
- Provided prompt and efficient response to customers at all times
- Handling money transactions, answering phone calls, and doing clerical work.
- Stock filling, tidying, cleaning, merchandising product displays.
- Provided memorable customer experiences to each and every person that walked through the door.
- Assisted customers with finding correct sizes for garments and showed accessories to complete outfits.
- Maintained ideal stock levels of work supplies for shop needs.
- Worked under the guiadance and support of the manager, alongside team to achieve KPI's and targets
- Opening and closing procedures
Food and Beverage Assistant
Delaware
Sydne, Nsw
11.2019 - 11.2021
- Suggesting food/drinks and taking orders from customers
- Cleaning up and organizing the store in order to maintain Atmosphere
- Provided outstanding customer service.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Executed cash transactions quickly and accurately.
- Stocked displays with new and transferred merchandise.
- Assisted servers in serving food and beverages
Cashier-Shop Assistant
Farooq Pharmacy
Sydney
01.2020 - 10.2020
- Assisted team members when necessary in handing cash registers, organizing inventory room, labelling products and cleaning up
- Stock, replenish and organize inventory with accuracy and efficiency
- Assisted in finding or selecting items, providing recommendations and great service
- Attached price tags to merchandise on the shop floor
- Gave advice and guidance on product selection to customers
- Responsible for processing cash and card payments
- Assisted customers with queries, processing sales and returns.
Education
Universidad De Medellín | Colombia International Business
05.2016
Skills
- Radiate positive attitude & willing to continuously grow and learn
- Thrives to deliver memorable experiences & high-level customer service
- Previous retail,sales & hospitality experience
- Energetic go-getter who strive to achieve targets & goals
- Willing to step out of my comfort zone & explore the possibilities
- Team player who not only value myself but the entire team
- Proactive and great ability to multitask Able to work as part of a team Willingness to learn
- Strong communication skills
- Great attention to detail and an eye for merchandising
- Passion for success, a “can do” attitude and bubbly personality
Timeline
Event & Wharehouse Assistant
Moreton Hire
08.2023 - Current
Guest Services/ Receptionist
Volunteer at Adrenaline Hotel
01.2023 - 02.2023
Shop Assistant
Hard Rock Café
06.2020 - 11.2021
Host and Waitress
Black & White Waiters
02.2020 - Current
Cashier-Shop Assistant
Farooq Pharmacy
01.2020 - 10.2020
Food and Beverage Assistant
Delaware
11.2019 - 11.2021
Universidad De Medellín | Colombia International Business
Similar Profiles
Mark PoonMark Poon
Warehouse Worker at moreton hireWarehouse Worker at moreton hire
Enzo JolivetEnzo Jolivet
Warehouse Worker at Moreton HireWarehouse Worker at Moreton Hire
KLUTE SMITHKLUTE SMITH
Project Manager at Moreton Hire Pty LtdProject Manager at Moreton Hire Pty Ltd
Blair SelbyBlair Selby
Ramp Agent at Virgin AustraliaRamp Agent at Virgin Australia
Isaac ShirleyIsaac Shirley
Scaffolding Labourer at C&W ScaffoldingScaffolding Labourer at C&W Scaffolding