Luisa Gialelis
Caroline Springs,VIC
Summary
I am a hardworking individual who takes pride in going the extra mile to ensure the satisfaction of my clients. As an excellent communicator, I can effortlessly bridge the gap between property owners, renters and maintenance teams, making the entire process seamless and efficient. I have been told that one of my standout qualities is my prompt and meticulous nature. No task is too small, and no issue is too minor for me to address with care and professionalism.
I thrive on new challenges and is always eager to expand my horizons. I have an enthusiasm for learning and continually seeking opportunities to broaden my knowledge and skillset.
Overview
14
14
years of professional experience
Work History
Senior Property Manager
Ray White Taylors Lakes
07.2023 - Current
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Streamlined property management processes for improved efficiency and cost savings.
- Negotiated favorable lease terms with prospective tenants, securing long-term occupancy agreements.
- Enhanced property value through strategic capital improvement projects and regular upkeep.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
- Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
- Collaborated with leasing agents to develop market analysis reports, informing rent pricing decisions and adjustments.
- Preparation of legal documentation for lease agreements, eviction notices and other relevant forms in accordance with property management policies.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Investigated and resolved any tenant complaints.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Communicated effectively with owners and residents
- Attended and Prepared files for VCAT hearings / Disputes
- Extensive use of Annature, Vault RE, PriceFinder, Snug, PropertyMe & Microsoft Office
Head of the Department
Hockingstuart Sunshine
03.2020 - 03.2023
- Streamlined department operations by implementing efficient management processes and systems.
- Improved employee morale and productivity through effective leadership and communication strategies.
- Developed and executed strategic plans for achieving departmental goals, leading to significant business growth.
- Preparation of legal documentation for lease agreements, eviction notices and other relevant forms in accordance with property management policies.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive Rental Provider & Renter relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Prepared detailed financial reports for property owners, ensuring transparency and accuracy in all transactions.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Implemented innovative advertising campaigns to showcase available properties, attracting prospective tenants more efficiently than competitors'' methods.
- Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
- Boosted tenant retention rates with proactive communication strategies designed to foster long-term relationships.
- Enhanced company reputation as a leader in the industry through consistently delivering outstanding customer service.
- Assisted in the acquisition of new properties by providing comprehensive financial analysis and property evaluations, ensuring sound investment decisions for the company.
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Prepared and Attended VCAT Matters
- Extensive Use of PropertyMe, iAgree, RP Data, Box and Dice and Microsoft Office
Senior Property Manager
Create Real Estate
08.2018 - 03.2020
- Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
- Improved overall operational efficiency by implementing new software solutions for work order management and communication purposes.
- Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
- Preparation of legal documentation for lease agreements, eviction notices and other relevant forms in accordance with property management policies.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed.
- Investigated and resolved any tenant complaints.
- Attracted tenants by advertising vacancies and personally showed units to potential renters.
- Established rental rates by surveying local rental rates
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Prepared and Attended VCAT Matters
- Extensive use of Property Tree & Microsoft Office
Leasing Manager
Barry Plant Melton
11.2016 - 07.2017
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Streamlined the leasing process for efficiency by implementing an online application system.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected, completed, and processed lease applications.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Explained terms of lease and amounts to be paid to tenants.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Extensive Use of PropertyMe & Microsoft Office
Property Manager
LJ Hooker Delahey
11.2013 - 12.2014
- Responsible for processing rental applications, negotiating rent reviews, maintaining records for each property, supporting management, and more.
- Ensured timely inspections by effectively managing schedules and prioritizing tasks.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Extensive Use of REST, Console Gateway, Microsoft Office and RP Data
Receptionist / Assistant Property Manager
YPA Estate Agents Meadow Heights
02.2013 - 11.2013
- Streamlined communication between property management and tenants, maintaining open lines for better issue resolution.
- Assisted with the collection of rent payments, ensuring timely deposits and accurate recordkeeping.
- Supported property manager with lease negotiations, resulting in favorable terms for both parties.
- Conducted thorough property inspections to identify maintenance needs and ensure compliance with safety regulations.
- Improved tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Assisted with the preparation of legal documentation for lease agreements, eviction notices and other relevant forms in accordance with property management policies.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Extensive Use of Console Gateway, IWON, RP Data and Microsoft Office
Receptionist / Sales Associate
YPA Estate Agents Gladstone Park
11.2011 - 01.2013
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Dispatch / Administrator
The Chocolate Box Head Office
03.2010 - 10.2011
- Streamlined dispatch processes by implementing efficient scheduling and communication systems.
- Enhanced customer satisfaction with timely and accurate dispatch information updates.
- Managed high call volumes, prioritizing tasks to maintain optimal efficiency in the dispatch center.
- Collaborated with drivers and other team members to resolve issues and ensure smooth operations.
- Reduced response times by effectively allocating resources during peak hours or emergencies.
- Maintained accurate records of all dispatched calls, ensuring compliance with company policies and procedures.
- Assisted in training new dispatchers, sharing best practices for success in the role.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Reported to management operational activities and maintained current records.
Education
No Degree - Certificate IV in Real Estate Practice
Skills
- Well Versed in Microsoft Office
- Conflict Resolution
- Team Building
- Problem Solving
- Decision Making
- Feedback Delivery
- Proficient in real estate software packages
- Time Management
- Effective Communication
- Database Management
- Goal Setting
- Active Listening
- Coaching Techniques
Personal Information
Date of Birth: 05 / 07 / 1992
References
- Hockingstuart Sunshine
Luc Tomasino, Director - 0419 919 911
- Create Real Estate
Steven Tabban, Director - 0423 437 777
- Barry Plant Melton
Edward Pivik, Director - 03 9746 6000
- LJ Hooker Delahey
Peddy Telo, Director - 03 9310 9377
- YPA Gladstone Park
Luke Albioli, Director - 0403 700 003
- YPA Meadow Heights
Katia Faour, Director - 03 9309 4888
- The Chocolate Box
Garry Adler, Director - 03 9676 6477
Timeline
Senior Property Manager - Ray White Taylors Lakes
07.2023 - Current
Head of the Department - Hockingstuart Sunshine
03.2020 - 03.2023
Senior Property Manager - Create Real Estate
08.2018 - 03.2020
Leasing Manager - Barry Plant Melton
11.2016 - 07.2017
Property Manager - LJ Hooker Delahey
11.2013 - 12.2014
Receptionist / Assistant Property Manager - YPA Estate Agents Meadow Heights
02.2013 - 11.2013
Receptionist / Sales Associate - YPA Estate Agents Gladstone Park
11.2011 - 01.2013
Dispatch / Administrator - The Chocolate Box Head Office
03.2010 - 10.2011
REIV - No Degree, Certificate IV in Real Estate Practice
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