LUISA GIOGHA
Reservoir,VIC
Summary
I enjoy developing and leading a team to success. I have worked for many organizations, being in management teams and have always provided the best customer services. My strengths are leadership, customer service and time management. I love being the face of the business with my incredible customer service skills
Overview
14
14
years of professional experience
Work History
Sales Assistant
Designer Bathware
Richmond, VIC
11.2022 - 12.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Showroom Consultant
Customer Services & Sales Manager
Goodlife Health Clubs
Essendon & Preston
01.2020 - 11.2022
- Achieve membership growth and retention budgets on a monthly basis
- Support the Club Manager by developing initiatives to drive membership growth
- Lead your team by example in the provision of 'best-in-class customer service
- Develop, train & mentor your team of Membership Service Representatives
- Monthly reporting including membership cancellations/suspensions
- Monthly stocktake
- Weekly cleaning audits
- Ordering stock
Main Receptionist
Hope Aged Care
Brunswick
03.2019 - 01.2021
- Answering all telephone enquiries
- Maintain files and documentation
- General typing and data entry
- Stationery ordering and petty cash management
- Assisting with staff rosters and training schedules
- Ensure efficient operation of the front reception area
- Assisting with visitor enquiries and conducting home tours
Main Receptionist
Pantalica Cheese Company
BUNDOORA, VIC
05.2018 - 03.2019
- Answering incoming calls and refer them to the appropriate staff member
- Meet and greet clients
- Ensure reception area is kept clean and tidy
- Daily banking
- Data Entry invoice and payment
- Organizing incoming and outgoing mail
- Italian speaking
Club Co- Coordinator
Fernwood Fitness
Preston
02.2013 - 05.2018
- Assist the Club Manager to manage and oversee the operation
- Actively take responsibility for Member Motivators, Personal Trainers and Group Fitness staff, ensuring supportive, professional relationships are created with staff and members
- Perform opening/closing procedures as per Operations manual
- Ensure reception area is prepared for daily operation and is clean, tidy and secure
- Supervise club cleaning staff/contractors to ensure club is of the highest standard of cleanliness
- Ensure all equipment is in working order and Club Manager is notified when repairs are needed and up to date registers kept on equipment maintenance as per OH&S regulations
- Communicate with staff on same shift and following shifts to maintain continuity of service
- Answer telephone within three (3) rings in a professional and friendly manner, taking and distributing messages with timeliness
- Meet appointments on time, warmly acknowledging each person with a smile and using their name
- Encourage feedback and communicate to team
- Follow up queries and concerns within 24 hours
Customer Service Representative
Deganis Bakery Northland
Preston
10.2010 - 02.2013
- The ability to assist a customer by using the appropriate language
- Represent the image of the company by maintaining a well-dressed and well-groomed appearance at all times
Education
High School Diploma -
William Ruthven
12-2023
Skills
- Leadership
- Well developed organizational skills
- Advance computer skills, particularly MS office
- Staff management
- Build successful teams
- Time Managenent
- Well developed oral and written communication skills
- Relationship building
- Staff Development
- Italian Speaking
Timeline
Sales Assistant
Designer Bathware
11.2022 - 12.2024
Customer Services & Sales Manager
Goodlife Health Clubs
01.2020 - 11.2022
Main Receptionist
Hope Aged Care
03.2019 - 01.2021
Main Receptionist
Pantalica Cheese Company
05.2018 - 03.2019
Club Co- Coordinator
Fernwood Fitness
02.2013 - 05.2018
Customer Service Representative
Deganis Bakery Northland
10.2010 - 02.2013
High School Diploma -
William Ruthven