Luisa Iaria
Melbourne,VIC
Summary
Reliable and upbeat retail sales professional, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
18
18
years of professional experience
Work History
Barista & Floor Attendant
The Pancake Parlour
Maribyrnong, VIC
11.2020 - 01.2024
- Controlled line and crowd with quick, efficient service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Maintained clean and organized workspace for optimal productivity and safety.
- Used POS system to accurately enter orders and process payments.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Beauty Advisor
Benefit Cosmetics
Melbourne Airport, VIC
10.2017 - 01.2021
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
2IC & Experienced Cafe Barista
Domenico Traditional Coffee
Coburg, VIC
05.2012 - 08.2014
- 2IC role for 2 years, in charge of opening and closing of cafe, banking and managing of admin work.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Resolved customer complaints promptly and professionally, ensuring repeat business and upholding the cafe''s reputation for excellent service.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Maintained regular and consistent attendance and punctuality.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Representative
Commonwealth Bank Of Australia, CBA
Keilor, VIC
10.2005 - 10.2011
- Exceeded performance metrics consistently, earning recognition as a top performer within team,
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
Education
Advanced Diploma - Multimedia Design & Communication
Kangan Institute
Melbourne, VIC07.2005
Skills
- Fluent in English (Native) & Italian (Fluent)
- Store Opening and Closing
- Upselling strategies
- Cash Handling
- Team Work
- Approachable & Confident with all customers
- Ability to work at fast pace
- Reliable & Punctual
- Front of House
- Attention to Detail
- Autonomy
- Empathy
Hobbies & Interests
Pop Culture enthusiast, Collecting Anime & videogame Figurines, and Art. Reading Manga, Watching Anime, Playing Videogames (PlayStation). Makeup & Beauty, Creating my own jewellery & nails.
Languages
English
Native or Bilingual
Italian
Native or Bilingual
Japanese
Limited Working
References
References can be supplied upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeImportant To Me
Work-life balancePaid sick leaveFlexible work hoursCareer advancementCompany CultureTimeline
Barista & Floor Attendant
The Pancake Parlour
11.2020 - 01.2024
Beauty Advisor
Benefit Cosmetics
10.2017 - 01.2021
2IC & Experienced Cafe Barista
Domenico Traditional Coffee
05.2012 - 08.2014
Customer Service Representative
Commonwealth Bank Of Australia, CBA
10.2005 - 10.2011
Advanced Diploma - Multimedia Design & Communication
Kangan Institute